About MikeCWS

MikeCWS · 2023-11-15 06:52 AM

Hello, We have setup auto receptionist that forwards all incoming calls to a call queue extension that answers during specific business hours. After hours, it goes to voicemail after a greeting with our business hours. After hours, none of our employ...

MikeCWS · 2022-04-29 11:03 AM

Our service and porting was completed today and all our phones are installed and working. Our call queue was setup by Zoom support a couple weeks ago so that 4 desk phones would ring when we received a call to our main number. This is good, however, ...

MikeCWS · 2022-05-09 05:12 AM

I like Craig's workaround solution. Our lunches are not at the same time here each day so for us it would be a handy feature to set a toggle on/off on the account setting or somewhere to go into "lunch" mode. Or, Craig's idea could be used as well.

MikeCWS · 2022-05-04 05:15 AM

Thanks Craig. That made me think about it some more. If they are away from their desk, it doesn't have to ring and it silences the mobile app as well. As we found out this morning, this setting still allows us to transfer a call to their extension bu...

MikeCWS · 2022-05-04 05:12 AM

I believe we solved this issue. When away from their desk, the mobile app setting for phone "Receive Queue Calls" will affect calls to their desk phone and mobile app, which is fine because they are not at their desk anyway. But, as we checked, they ...

MikeCWS · 2022-05-03 11:47 AM

They are the Poly VVX 450 and VVX 250

MikeCWS · 2022-05-02 10:43 AM

Thank you for the reply @IP-Man ! If we toggle off the Zoom application under user settings > call handling, they will not receive incoming calls or calls to their extension, correct?I'm trying to find the best combination or workaround so that their...

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

User Statistics

Important updates from Zoom Support:

User Activity

After hours call queue extension?

Inbound calls need to ring desk phones but not Zoom mobile app unless we transfer to a user

Re: Voicemail during lunch time

Re: Inbound calls need to ring desk phones but not Zoom mobile app unless we transfer to a user

Re: Inbound calls need to ring desk phones but not Zoom mobile app unless we transfer to a user

Re: Inbound calls need to ring desk phones but not Zoom mobile app unless we transfer to a user

Re: Inbound calls need to ring desk phones but not Zoom mobile app unless we transfer to a user

Workplace

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Business Services

Customer Care

Sales

Marketing

Developer Tools

Enterprise

Download the Zoom app

Zoom Virtual Backgrounds

Business Services

User Statistics

Important updates from Zoom Support:

User Activity

After hours call queue extension?

Inbound calls need to ring desk phones but not Zoom mobile app unless we transfer to a user

Re: Voicemail during lunch time

Re: Inbound calls need to ring desk phones but not Zoom mobile app unless we transfer to a user

Re: Inbound calls need to ring desk phones but not Zoom mobile app unless we transfer to a user

Re: Inbound calls need to ring desk phones but not Zoom mobile app unless we transfer to a user

Re: Inbound calls need to ring desk phones but not Zoom mobile app unless we transfer to a user