problemes de son

[deenass]

bonjour .. j essaye d aider une amie qui utilise zoom sur windows... sur son telephone cela marche pafaitement mais sur l ordinateur elle entend tres mal.. jai desisntallé les pilotes audio de lordinateur et reinstallé cela ne change rien.. donc j ai desinstallé zoom et reinstallé ..meme probleme .. j ai testé avec messenger de facebook cela foncionne tres bien .. mais avec google meet elle a le meme problemme de son ...

auriez vous une idee svp.. merci

[Eliot]

hi deenass,

May be a problem with the zoom client or the windows pc.

1.   Please use cleanzoom to completely remove zoom windows client and then reinstall zoom client.

Comment désinstaller Zoom - Service clientèle

After completely removing zoom from windows pc, install latest zoom client.  As of November 23, 2023, the latest client is 5.16.10.

If possible, used a wired connection to the pc by connecting the pc directly to the router.

The issue may be a lack of windows pc resources such as available memory and cpu.  You can use task manager (ctrl+alt+delete) to see what is happening on pc.  If pc resources have high usage, close unnecessary programs and web browsers while using zoom meetings or zoom phone.

Other troubleshooting articles that may help are:

Accessing meeting and phone statistics - Zoom Support

Troubleshooting speaker or microphone issues in the desktop client - Zoom Support

Troubleshooting audio issues - Zoom Support

 Zoom sound output not working with Realtek Audio - Zoom Support

Music and singing audio issues on Windows 11 - Zoom Support

Testing device audio for Zoom Phone - Zoom Support

Testing audio before Zoom Meetings - Zoom Support

Using meeting quality scores and network alerts - Zoom Support

Zoom Network Connectivity Tool - Zoom Support

Simulating VoIP calls using the network tool - Zoom Support

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot