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Zoom AI Companion2023-11-16 12:07 PM
Hi there - we are looking for a USB or Bluetooth speakerphone that attaches to the computer that can be used with the Zoom Phone service. We want the ability to use the answer/hangup button, mute, volume on the physical speaker device.
I'm trying a zoom certified eMeet M1A. The mute and volume buttons work, but I can't answer the zoom phone or hangup a call with the speaker device. I have to use the Zoom app on my computer.
Any suggestions on a fully functional speaker device? We want to avoid buying actual handsets.
I also do not want to buy each zoom certified device to test.
thanks
2023-11-16 09:46 PM
The hardware listed at the link below is Zoom-certified for USB-HID sync, which includes mic muting and accepting/declining calls in Zoom Phone:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064819
For the ability to hang up a call when using Zoom Phone, the article is more vague and only references headsets and a small list of manufacturers:
It's more work than it should be, but I would reach out to sales for some of these manufacturers and try to get a clear answer. Or perhaps someone here can share some anecdotal experience! Let's see who posts.