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Is there a way or is it on the roadmap to customize call reports to exclude calls less than 5 seconds, so they are excluded from abandon call reports? Would also like a recoverable abandon call report. Abandoned calls greater than 5 seconds that presented a caller ID.
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I am not able to make outbound calls. I am in the US with an unlimited calling plan and a toll free number. There is no error code and the call log shows the call as successful. Does anyone know how to help?
Needing a screen for a receptionist-type user to be able to see most of their zoom phone users on one screen and be able to drag and drop calls, etc. Being able to customize this list would be even better (HR Department, Finance Department, IT Department, etc.) Starred contacts, and navigating to Contacts > Company Contacts just isn't a good, fast enough, or customizable option for these type of users. We are seeing this HUD or Attendant Console feature on most other phone systems.
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has anyone setup a call que /group line to have an on-call person during off hours? If so how did you setup up? So far i can't see an easy path to setup this up for one of my teams.
Bonjour, je ne comprends pas pourquoi mon compte ne propose que des numéros de téléphone en Allemagne. Pourtant, j'ai des utilisateurs qui sont basés en France, en Suisse, en UK. Comment proposer des numéros de téléphone pour ces utilisateurs ? Les paramètres de mon compte ne permettent pas d'accéder à d'autres pays que "Allemagne". Merci
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Hi, I'm trying to set up some call routing but am struggling to find the perfect option to suit our needs. We are a small single location office with 6 users. We are wanting incoming calls to: - be able to dial by name to reach who they are looking for and be able to leave a voicemail. Not to reach a live person. - we are on the road a lot so it's easiest for our customers to leave a voicemail. What's the best setup to achieve this?
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We want to require users to dial a 9 before making an outbound call like a traditional PBX.
Is this possible? We have a translation pattern that allows for users to dial 9, but it is not required.
I am trying to create a shared address book for my company in Zoom. When I look up how to do that, it says to click "Contact Center Management" in the navigation menu but I don't see that anywhere. Can that have been updated to be called something else?
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Hi! We have been having an ongoing issue where one of our elevators at our college that is connected to Zoom VOIP, periodically calls the security number it is connected to. Nobody is making the call in the elevator. Of course, when the security team answers the call, the phone hangs up. I've looked at configurations for the elevators, and I really don't know what would be misconfigured from what I saw. Has anybody else had this issue? If so, if it got resolved, what is the resolution? Our other elevators seem to be working correctly. Thanks, Greensboro College
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Hello, I am honestly having the worst experience with this zoom phone thing. Calls do not show up in the history and neither do voicemails. I thought maybe I should remove the extension (thinking that might be the problem) and I do not see a way to do that either. This is very frustrating. Can anyone help? I am on the verge of just cancelling this thing.
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