Is this possible to add the main line as an option for the users without adding them to the main number call queue? I want to keep it simple for them and not have to worry about them turning the queue on in their settings and getting flooded with calls.

We have Zoom enterprise account (around 100 users) and the users have Zoom Phone license, obviously.

Thank you,

Todd

Is there a way on zoom app on a mac/pc to auto answer a phone call?

I am trying to setup a system where people can call into a number and it will auto answer and they can hear the audio feed that is being fed to that computer.

Use case is if the legal team wants to listen in on a meeting; the room audio will be fed to the computer and when they call in they auto connect and hear the room. We don't want the phone ringing and distracting anyone, nor we want the phone call to go un answered. 

Everyone in the room will be aware that there may or may not be people on the phone line. 

Would be even better if it would auto conference multiple callers if more then one member wanted to call in.

We are a nonprofit that serves multiple programs. Each program is completely unique from the others and do not need to interact. I'm splitting contacts into sites based on program. Is there a way to restrict Company Contacts to just those inside a user's site? It's not necessary for them to have the full list, and some individuals are more sensitive about how many people know their contact information.

I'm noticing that I have about a month's worth of old Holiday List & Call Handling events. Are these old, expired entries eventually removed automatically, and if so, on what timing? I'm asking because I'm using the API to display this as a call coverage schedule, and also to control access to updating that schedule. I'm trying to decide if I just filter the list by date, delete old entries to clean up the list, or some combination of both. Knowing the behavior will help the decision.

Thanks in advance!

Steve Speck

We have a multi-site Zoom Phone account currently. I want a user in Zoom Site A to be able to dial Zoom Site B through a speed dial like *0111 (on net) and translate it to Zoom Site B's call queue. 

The reason is that we are moving from a different vendor platform to Zoom and that's how each site is familiar with calling internally from site to site. We still have some sites on the old platform, and I've already set this feature up through Routing Rules to route those calls through the PSTN, but am hoping that I can route the speed dial calls to Zoom locations internally through Zoom.  

Just setup Zoom phone.  I was assigned a default phone number and ported over my own local phone number.  I only need the phone number that ported over and do not require the default phone number that was initially assigned.  One individual at Zoom told me that I do not need the additional phone number license and another agent told me I do.  So am I able to cancel the default number ?  Do I need the additional license?

We need to get new desk phones as the ones we have now are at the EOL. We just need a basic desk phone that we can use to make and receive calls, place people on hold, and transfer calls to others in our Zoom phone system. We don't need the latest and greatest, but we need something that will last as new upgrades with Zoom happen. We don't want to buy phones and then have to rebuy them a year from now due to EOL. Looking for low-cost suggestions for our nonprofit. Thanks for any and all help!

Hi, ever since our Zoom Phone Appliances got updated to 5.16.0 the incoming call notification is now a small popup, instead of displaying in full screen like it used to.

Current notification.

Especially in the second photo (a Poly CXX 400) details are missing from call, like actual caller ID number (something we like to see a lot)

Does anyone know how to get it back to the old full screen notification?

Regards

Damien

This is going to be a pretty niche issue. So lately, users in my company have been having an issue where if they call some one or receive a call, they can hear the other person but the other person cant hear them, most likely the mic not connecting.

Our setup is using Wyse 5070 Thinclients to RDP into vms, each vm is specific to one user. The biggest problem with this issue is that its intermittent and cant be recreated, it just happens randomly so its hard to troubleshoot. And apparently after today, we found out its not creating any event logs even though when the issue occurs, if you try to open the sound settings on windows, the settings app freezes and then you get kicked out of your vm. I have posted the same problem on Dell forums and VMware forums and awaiting more solutions, BUT, in the dell forum, a user told me to update the thinclients BIOS, thinOS, microsoft AVD, and zoom AVD package. (which is what I assume is the plugin). After doing so, the issue occured for my coworker when I called him, he also had the updated thin client but he also had an update zoom app (I did not). upon looking into my settings I found that my plugin is disconnected because I update the plugin before the app. So I went ahead and updated the zoom vdi and the normal client apps.

Now one peculiar thing stood out for me is that when I go into the statistics tab in the settings (initially did this to find out if a spike in hardware usage was causing this, sadly not) I noticed under VDI that the Thin Client OS Version is listed as Linux, even though we are all using Windows 10. Now I dont know if this is relevant or if its causing the issue but its one thing I would like to remedy since I am on a trial and error knocking one possible solution off at a time till I get the correct result.

Any idea how to do this? Picture attached shows what I mean