Hello - 

People in our company have multiple Zoom lines on their accounts. Some users can see the voicemails for one line while others cannot. Is there a standard setting so that all users can view the voicemails? In order to view the voicemails does the line have to be the users default line?

Thanks!

Hi there,

We have signed the contract and are almost ready to start setting it up. The question arises - we can run clients (mostly for telephones) on our office computers, laptops and/or Azure AVD. Does anyone have experience with AVD setup? Is Azure AVD recommended and are there any benefits? I found here several old (a year or two ago) posts with complaints. The situation has changed or not? Should we try playing with AVDs or focus on local installations? Thank you in advance.

New Zoom user.

I have a Yealink MP56 Zoom Phone Appliance. When there are incoming calls the phone number and whatever Caller ID info is displaying instead of the contact name I have in my Contacts. Same for the call history and voicemails as well.

I have contacts synced with Google and that is working, though when I login to the Zoom web site I don't see the contacts listed in settings under Personal – Personal Contacts. I do see "For Google Calendar, Microsoft Exchange, and Microsoft Office 365, sync your contacts here." Clicking "here" takes me to Personal - Profile - Other at the bottom, and Google syncing is set up there. I even reauthorized it to be sure.

Oddly, in the Zoom Workplace apps on my Mac and on my iPhone I do see the contact name on incoming calls, history, and voicemail. The contacts are appearing in "My Contacts" in "Cloud Contacts" in Contacts on the Zoom Workplace apps and on the Zoom Phone Appliance app.

To test further, I also created a contact manually. The contact name still doesn't show on the Zoom Phone Appliance when that phone number calls, or in the history or voicemail.

How can I get the Zoom Phone Appliance app on the Yealink MP56 phone display the contact names on income calls, history, and voicemails?

The firmware of the MP56 is 122.30.0.45 and the Zoom version is 6.0.0.652.

Hello, we are developping an environment with Zoom phone via Web proxy servers and we are unable to register on the Zoom Cloud.

I saw this recommendation from ZOOM: 

Due to the real time nature of Zoom Phone, web proxies may provide a sub-optimal experience to the end user. Also, in the case of Zoom Phone, all traffic is already encrypted so web proxies do not make it more secure. With this in mind, the best practice is to bypass web proxies when deploying and using Zoom Phone.

So, my question is, Is there any way to develop ZOOM phone via a proxy server?  

Zoom Workplace: Version: 6.0.4 (38135)