Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
Zoom Meetings are a simplified video conferencing solution for an optimized virtual meeting experience. Explore the Zoom Community's Recent Activity below to join the Meetings conversation and connect with other members. If you're still looking for support, browse our Zoom Meetings support articles or start a new discussion below!
In a weekly recurring meeting that I host, I can see our chat from previous meetings, but the other participants cannot. Is there something I can do so that they can also see the chat from previous meetings? Context - we write in the chat our commitment/task for the next week and it's handy if everyone can scroll back, not just me.
Show less
hello,
I can't find the recording of my yesterday meeting, can someone help with? where should I look into?
I recorded a meeting, but didn't convert it immediately. I stopped the conversion to do it later, but when I then tried to access the file in the zoom folder- it wasn't there. When I tried accessing the file through the zoom app and the browser, I can see that it had been recorded, but when I click 'open', it says that the file does not exist. It is very important for me to recover this file. Is there anything else I can do?
Show less
Hello, I had a meeting scheduled yestarday. The settings were okay, made sure I had "automatically record meeting in the cloud" selected. After the meeting was over, I can not find the recording, but I found one file named 'my recordings-zoom' and nothing else.my question what might be the reason for this glitch. If anyone can help me figure out the raeson, that would be really nice.
Show less
Hi folks- I'm wondering if anyone else is dealing with this. I've got all the settings for HD turned on, but I'm still getting video output at 640x360. I have tried: 1. Recording only to the cloud 2. Recording only to the computer 3. Having myself and everyone else drop off, make the participant the host, and have them record to their machine. All of these have resulted in very low-quality video output. I used to record zoom meetings all the time and get decent video out of them. Did something change? Does anyone have any suggestions for how to get better quality? When I record only myself locally I get 1500x720 but as soon as I add another participant the quality plummets. Any ideas? Thanks in advance and best regards, -Ghawkins
Show less
My work uses Teams more than Zoom, but occasionally will use Zoom with a client or an outside consultant etc. We also recently started using the Webinar function as of last month. Nearly every single person in my organisation is experiencing several issues with Zoom, regardless of the context. If it is someone outside of the organisation's meeting, myself as well as my colleagues are getting kicked out of the meetings/Zoom is crashing. Often several times within the 30-60 minute meeting. Sometimes the meeting will automatically restart, other times we will have to go back to the link. This also happened with the webinars which is very frustrating AND it does not save the recording from the time that the host gets kicked out. Advice? Help? Tips? Etc
Show less
How do I prevent an echo when I am presenting on Zoom Work Space.
when participates are muted, no echo. When I unmute participants, and I speak, I get an 'echo"
Hi, I did a research interview today. Normally this works perfectly but today, the transcript function clearly is unhappy, to say the least: 7 hours later, it is still marked as "transcribing". This was only a 30 minutes recording, so not a "novel". Anna
I can work around that and put the recording through Otter separately but I'd like to know if anyone has any idea what might have happened. Many thanks.
Show less
Zoom screen sharing issue (FRUSTRATING): When OTHERS share their screen, about 70% of the time, I see a black screen, instead of the shared content. (Issue occurs about 50% of the time - seems to happen with some user's call more than others). Temporary workaround - I found an effective, but annoying workaround (since I often miss an important part of the meeting by having to leave and return): If I leave meeting and return (causing me to miss 1 minute or more of the meeting), then after returning to the SAME meeting, then the screen sharing loads: "UserXYZ has started screen sharing" message appears in the middle of the screen , after which the shared content loads. This workaround always works. Ironically last year, I bought a NEW 13th Gen Intel i7 computer (64GB RAM, RTX3070Ti GPU etc.) and the issue persists... This issue seems to have started with one of the Zoom versions... Happening for over 16 months now! Note - When I share my screen in Zoom, it works fine and others are able to see my screen. HOWEVER, as noted above, when others share their screen in their meetings, at least 70% of the time I get a black screen instead While I have 2 other very new PCs, the desktop replacement laptop which I was using for work and Zoom was an older PC from 2017 (although it worked well overall since it has / had 32GB RAM a decent I7 at the time (which still worked well) and an nVidia GPU). I was hoping the issue with Zoom was due to it being an older GPU, so I decided since it had been 6 years, perhaps it was not a bad time to upgrade anyway and this way Zoom would work fine. I got new 13th Gen I7, 32GB (for now), RTX 3070Ti desktop with 2 SSDs (a top rated machine). For the first two Zoom calls, the screen sharing by others worked, so I thought the new GPU had helped. However, on the 3rd call, the issue resurfaced!!! When people share in Teams in works 100% of the time. I already checked Zoom's support articles, but they did not help: The main workaround says to use integrated graphics, whereas my old and new PCs that I use for work both only have Nvidia GPUs, so the use 'integrated graphics option is not in the Nvidia control panel in my case. (Side note - I do have two other laptops that I occasionally use for work, but not often). The other settings changes mentioned are numerous (not a big deal, happy to try them all) seem to be for when others cannot see my screen share, whereas my issue is the reverse - I cannot see 80% of the time when OTHERS share... Then I drop and rejoin and it works fine; really odd. I tried some of the settings changes such as disabling hardware acceleration, among other settings changes, but none of them helped - the issue persists. I cannot uninstall and reinstall the Zoom app on my work computer since I do not have Administrative privileges on it. I will contact our support team, but I am not optimistic given a prior experience... Any tips on how to resolve this would be helpful!
Show less
I have updated to the new Zoom Workplace version 6.0.0 (37205) on Windows 11. One of the new features listed in the release notes and this KB article is app Color Themes, but I am not able to find them. I followed the instructions in the app to go to Settings>General. The KB article says in the General tab there should be a Theme section, with options for Classic, Bloom, Agave, and Rose. I am not seeing the Theme section or the theme options anywhere in the General tab. I made sure I'm using the Light appearance since it's noted themes are only supported in Light. I have tried exiting out of Zoom Workplace and re-launching it, and still not seeing Themes. Is anyone else having this issue? Any ideas to get them to appear?
Show less
