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Resolved! Stolen Recording by webinartv.us

We conducted a meeting and the next day was sent an email from webinartv.us that our "webinar video" was available on their website. We did not agree to this and it seems that they had a fake person register and then recorded our meeting to be posted... Show more

We conducted a meeting and the next day was sent an email from webinartv.us that our "webinar video" was available on their website. We did not agree to this and it seems that they had a fake person register and then recorded our meeting to be posted on their website. The only person that was on the registration that was not engaging and stayed on even when the meeting was over was named Jordan Spencer and had an email ending in lightconnect.space 

Alerting zoom about this and others.


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share screen and edit with pen on ipad

I can never use my ipad’s apple pencil (ipad pro with zoom 6.3.6) to edit or correct while sharing my screen. I can sometimes use it when other meeting members share their screen, but not always. I need apple pencil to edit and correct and my only wo... Show more

I can never  use my ipad’s apple pencil (ipad pro with zoom 6.3.6) to edit or correct while sharing my screen.  I can sometimes use it when other meeting members share their screen, but not always.  I need apple pencil to edit and correct and my only workaround is to take a picture of what I want to edit/correct and then share photo, that allows me to edit with apple pencil but is way too

 time consuming…  anybody met same issues?  thanks 

 

 

 


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Zoom randomly crash

My Zoom crashes randomly and I have no idea about that. Reinstall Zoom and update my GPU driver does not fix the problem.I didn't find a way to upload files here so I uploaded full crfash logs to Google Drive.https://drive.google.com/drive/folders/1V... Show more

My Zoom crashes randomly and I have no idea about that. Reinstall Zoom and update my GPU driver does not fix the problem.

I didn't find a way to upload files here so I uploaded full crfash logs to Google Drive.

https://drive.google.com/drive/folders/1VE1M8iTcFpdMEy4x9IvHd0ERgSfLm6mb?usp=sharing

 

Also here's one of the log:

<?xml version="1.0" encoding="UTF-8"?>
<CrashRpt version="1403">
    <CrashGUID>2b1d6034-f2e3-431a-a05e-b3597b6b3d71</CrashGUID>
    <AppName>Zoom.us</AppName>
    <AppVersion>5.16.5.24296</AppVersion>
    <ImageName>Zoom.exe</ImageName>
    <OperatingSystem>Windows 10 Pro Build 19045</OperatingSystem>
    <DispalyDevice>NVIDIA GeForce RTX 3060 Ti||NVIDIA GeForce RTX 3060 Ti</DispalyDevice>
    <CPU>12th Gen Intel(R) Core(TM) i5-12600K</CPU>
    <CPUUsage>3.162245</CPUUsage>
    <OSIs64Bit>1</OSIs64Bit>
    <GeoLocation>zh-hk</GeoLocation>
    <SystemTimeUTC>2023-11-19T15:39:19Z</SystemTimeUTC>
    <ExceptionType>13</ExceptionType>
    <GUIResourceCount>3671</GUIResourceCount>
    <OpenHandleCount>2492</OpenHandleCount>
    <MemoryUsageKbytes>357652</MemoryUsageKbytes>
    <MemoryLoad>48</MemoryLoad>
    <TotalPhysicalMemory>32526</TotalPhysicalMemory>
    <AvailablePhysicalMemory>16676</AvailablePhysicalMemory>
    <TotalPageFile>41230</TotalPageFile>
    <AvailablePageFile>15372</AvailablePageFile>
    <TotalVirtualMemory>134217728</TotalVirtualMemory>
    <AvailableVirtualMemory>132116308</AvailableVirtualMemory>
    <GPUInfo>OrayIddDriver Device##17.1.58.818</GPUInfo>
    <GPUInfo>NVIDIA GeForce RTX 3060 Ti##31.0.15.4592</GPUInfo>
    <GPUInfo>RayLink Virtual Display Adapter##1.0.2.0</GPUInfo>
    <CustomProps>
        <Prop name="App Start Time" value="20231119_102843"/>
        <Prop name="VideoLaunchReason" value="2"/>
    </CustomProps>
    <FileList>
        <FileItem name="crashrpt.xml" description="Crash Description XML"/>
        <FileItem name="ssbcrash_hang_5.16.5.24296_NA_NA_11192023_103919_Zoom.exe_28040_unknown_NA_NA.dmp" description="Crash Minidump"/>
    </FileList>
</CrashRpt>

 

 


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Your Zoom Client is Out of Date - Unable to update

I received a zoom invitation and when I click on the link, I am directed to a webpage that is telling me my zoom client is out of date and I need to update. A file downloads and when I install the file it does not resolve the issue. I have uninstalle... Show more

I received a zoom invitation and when I click on the link, I am directed to a webpage that is telling me my zoom client is out of date and I need to update. A file downloads and when I install the file it does not resolve the issue. I have uninstalled and reinstalled zoom with the latest version, cleared my cache, and restarted my computer multiple times. At this point I have no idea what to do.  The interesting part is I am able to open other zoom invitations, so I am not sure if the issue is on my end or the invitation creator's end. Any help is appreciated. Thank you.


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Problem after installing update

A new problem seems to have come up, possibly due to installing Zoom update 6.6.10 on Windows 11. When clicking a URL meeting link, Zoom says I need the Zoom app, and offers to download the app instead of joining the meeting. I click the download lin... Show more

A new problem seems to have come up, possibly due to installing Zoom update 6.6.10 on Windows 11. When clicking a URL meeting link, Zoom says I need the Zoom app, and offers to download the app instead of joining the meeting. I click the download link it shows and it downloads a small Zoom opener. I run that and then it joins the meeting. A session on the Zoom chatbot help said to uninstall and reinstall Zoom. That worked, though I had to reinitialize both Firefox and Edge to accept URL links to Zoom.
After I installed update 6.6.11, the problem came back. This time I simply downloaded and ran the full installer, which solved the problem. After several years of updating Zoom nothing like this ever happened before. 


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Unsolicited Zoom Meeting Invite

I am getting frequent invites to zoom sessions that I have not requested, signed up for or otherwise asked for. The invites are coming from zoom . I do not see any ability to unsubscribe in the invite. want to stop getting these eMails, please let me... Show more

I am getting frequent invites to zoom sessions that I have not requested, signed up for or otherwise asked for. 

 

The invites are coming from zoom .

 

I do not see any ability to unsubscribe in the invite. want to stop getting these eMails, please let me know how to do that.

 

FYI, the support chatbot turns 'Unsolicited Invites' into 'Heres how to invite someone'. All I want is to stop receiving invites from this source.


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no Login with Gmail address

Hello everyone,I have a Meeting Pro account that I used to log in with a Gmail address. Wanting to change my login method, I accidentally removed the permission to log in with a Google Gmail account from my profile. Now I can no longer log in and I c... Show more

Hello everyone,

I have a Meeting Pro account that I used to log in with a Gmail address. Wanting to change my login method, I accidentally removed the permission to log in with a Google Gmail account from my profile. Now I can no longer log in and I can't contact technical support without login. How can I contact technical support without being logged in ?

Thank you for your help.


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Meeting Assets Email Notifications

Every time I end a meeting I get an email that says, "Meeting assets for Personal Meeting Room are ready!" It then links to the whiteboard that I had shared screen to during the meeting. It seems there is no way to toggle these email notifications of... Show more

Every time I end a meeting I get an email that says, "Meeting assets for Personal Meeting Room are ready!"   It then links to the whiteboard that I had shared screen to during the meeting.  

It seems there is no way to toggle these email notifications off.  Has anyone else had this issue and been able to resolve it? 

 

 

(I'm on a Mac, using the Zoom application version 6.5.9.  I've already looked through all the "email notification" settings after logging into my account on a browser.)


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Resolved! Recordings - how many views

Is it possible to see how many people have viewed my meeting recording?  

than

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Participants Can’t Join My Zoom Meetings on Basic Plan—No Admin or Organization

Hi,I have a personal Zoom account (Basic/free plan) and I’m the only user—there’s no admin or organization involved. Until this morning, everything worked fine, but now my meeting participants can’t join any meetings, even when I start a new meeting ... Show more

Hi,
I have a personal Zoom account (Basic/free plan) and I’m the only user—there’s no admin or organization involved. Until this morning, everything worked fine, but now my meeting participants can’t join any meetings, even when I start a new meeting and share the correct Meeting ID and passcode.

Here’s what I’ve tried so far:

  • Scheduling new meetings (not using my Personal Meeting ID)
  • Double-checking the Meeting ID and passcode
  • Making sure the waiting room is off and no restrictions are set
  • Having participants try different devices and networks
  • Checking my account status and settings

Despite all this, participants still get errors and can’t join. I don’t see any alerts or issues on my Zoom profile, and I don’t have access to direct Zoom Support as a Basic user.

Is there anything else I can do to fix this, or could there be an issue with my account after downgrading from Pro to Basic? Any help would be appreciated!

Thank you!



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