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Meeting ID - Invalid 12 digit ID

Hello, need help with meeting ID.I was recently given a 12 digit number meeting ID and was not able to input all 12 digit as the limit was only up to 11 digit however the host informed that she had more than 30 participant whom had joined the session... Show more

Hello, need help with meeting ID.

I was recently given a 12 digit number meeting ID and was not able to input all 12 digit as the limit was only up to 11 digit however the host informed that she had more than 30 participant whom had joined the session using the same meeting ID. Has anyone experienced this and advise how to resolve the issue?


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Zoom crashes immediately upon joining meeting.

I am running Windows 11. Everytime I try to join a meeting on the desktop app, the meeting will open, ask if I want to join with computer audio, and when I click to join it crashes the window, loads the window again a second time, and then crashes. W... Show more

I am running Windows 11. Everytime I try to join a meeting on the desktop app, the meeting will open, ask if I want to join with computer audio, and when I click to join it crashes the window, loads the window again a second time, and then crashes. WHen I try to join again, it says that I am already in a meeting and asks to close it. I am also unable to join via web browser before updating to the most recent version. I have done an uninstall and done a clean install with CleanZoom. I have tried both the 64 and 32 bit versions and neither work.


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Audio--Can't Hear Musical Instruments Anymore

Hello--I can no longer hear musical instruments on Zoom. The musician will have original sound for musicians turned on and others in the Zoom can hear them, but I can hear only voice, not the instrument. I turned background noise to low in audio sett... Show more

Hello--I can no longer hear musical instruments on Zoom. The musician will have original sound for musicians turned on and others in the Zoom can hear them, but I can hear only voice, not the instrument.  I turned background noise to low in audio settings, but that didn't help. This problem cropped up a couple of months ago--I used to be able to hear them, but can't now.  However, I can hear instruments on other meeting apps, so I don't think this is a Windows issue and think it's a Zoom issue. Will appreciate any suggestions!  Thanks--


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I cannot access my profile to update

Hello, I am unable to update my profile on the zoom website. I can sign in, and when I navigate to the "Profile" tab it does not load. I get a blue spinning circle. I have tried to log out and go back several times for the past week. No change. I als... Show more

Hello,

 

I am unable to update my profile on the zoom website. I can sign in, and when I navigate to the "Profile" tab it does not load. I get a blue spinning circle. I have tried to log out and go back several times for the past week. No change. I also cannot delete my account or make changes. It is a free account


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Chat

Does anyone know how to retrieve a document that was sent in chat on the iphone? I can't seem to find it on my phone.

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Zoom Meeting Participant Report Missing Critical Registration Data

Please pull in the required registration data into the participant report for the Zoom Meetings. Too much time is spent re-keying license numbers into the participant report to issue required certificates. Does anyone know of an easier way to do that... Show more

Please pull in the required registration data into the participant report for the Zoom Meetings.  Too much time is spent re-keying license numbers into the participant report to issue required certificates.

 

Does anyone know of an easier way to do that or a possible workaround?


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"Turn On Reactions" MacOS desktop notification

I abhor automatic gesture reactions in Zoom so I've disabled them. Recently, Zoom started popping up desktop notifications every time I start a new meeting - not traditional desktop notifications but one that hangs off the camera icon in the MacOS ta... Show more

I abhor automatic gesture reactions in Zoom so I've disabled them. 

 

Recently, Zoom started popping up desktop notifications every time I start a new meeting - not traditional desktop notifications but one that hangs off the camera icon in the MacOS taskbar (Sequoia 15.2). 

 

This is horrible. How do I make it stop? 

 

Grr, I would upload an image but this forum isn't letting me.

 

The notification reads:

 

Turn On Reactions

"zoom.us" has turned off Reaction effects. Click <camera icon> and select Reactions to add more impact to your gestures.


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Zoom high RAM usage just after startup, not in meeting

Zoom high RAM usage just after startup, not in meeting. Screenshot taken before zoom was launched, system idle.System RAM usage 829 MB. Screenshot taken after zoom was launched and finished loading, system entered into idle, zoom NOT signed in.Zoom R... Show more

Zoom high RAM usage just after startup, not in meeting.

 

Screenshot taken before zoom was launched, system idle.

System RAM usage 829 MB.

 

Screenshot taken after zoom was launched and finished loading, system entered into idle, zoom NOT signed in.

Zoom RAM usage 137 MB, system RAM usage 1.3 GB.

 

Screenshot taken after zoom was closed, system entered idle.

System RAM usage 829 MB.

 

Screenshot taken after zoom was launched and finished loading, system entered into idle, zoom SIGNED in.

Zoom RAM usage 822 MB (5x increase), system RAM usage 2.2 GB.


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My picture

I have a picture saved in my profile. When I do not wish the video to be on, I do not see my picture in the screen. I just see my name. I want other participants to be able to see my picture. How do I make sure that is visible? 

Zoom not responding

Hi, Our office is currently experiencing issues with Zoom crashing, with the error message "Your system is running at a lower performance. Please close other applications." We have also checked the Task Manager, and we can see that Zoom only takes up... Show more

Hi,

 

Our office is currently experiencing issues with Zoom crashing, with the error message "Your system is running at a lower performance. Please close other applications." We have also checked the Task Manager, and we can see that Zoom only takes up 3% of the CPU and not much RAM.

 

We have tried:

 

  • Signed out of all Zoom login locations
  • Cleared app cache
  • Updated app version
  • Manually updated Zoom app
  • Bios, firmware, and drivers updated
  • Optimized startup apps and services
  • Disabled zoom hardware acceleration and video enhancement features
  • Disabled video preview
  • Set default hardware selection for video and audio
  • Set compatibility mode to Windows 8 under properties.

Please don't hesitate to let us know if you have any other solutions.

 

Best regards,

Adrian Rajic

Tech Support - EQT


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