Hi All,

I purchased the Zoom Workplace Pro plan (1 user, annual billing), and it shows as active under my account. However, my meetings are still ending after 40 minutes.

I am the account holder, but I’m not seeing a clear way to assign the license to myself under User Management. When I click “Edit,” I don’t see the option to change my user type to “Licensed.”

I see no way to send an email to Zoom support about this issue on their site so that I can ask them to assist with confirming that my Pro license is properly assigned to my account and for help resolving the 40-minute meeting limit issue.

Thoughts?

Thank you,

Marc

Hi, I am having problems with Zoom on my new laptop which I have not had in years of using it before. 

- Black/grey boxes visible on participants' screens over any box I have open (e.g. video gallery, which I need to have open!)

I have followed all the steps recommended in the FAQs (Advanced video settings, etc.) and it is still a problem.

- My internet connection keeps crashing during meetings - the internet connection is still strong on my laptop, but I get "internet unstable" messages and it crashes repeatedly. 

My new laptop is a Lenovo if that makes any difference. 

Thank you in advance for any help!

The new  A I  operations  has presented  many  operational  (limited knowledge & help)  issues and  ZOOM now has NO personal help with phone number  to explain these operational  problems and issues that  A I  .   Suggest  one  of  these  young programmers  go on and try setting up meetings and SEE  the problems that can  happen and then try to get TECH SUPPORT  person   NOT  A I 

Our association use to use  ZOOM  Meetings  all the  time,  but now ( yesterday) no longer fully works.   Had good video but sound for all 32 remote users  DID  NOT  WORK  and could not get ZOOM  help    Now seems to be NO  real  HELP  

We are trying to use Zoom via ProPresenter.  The instructions was to set up a windows pc and bring up zoom.  After bringing up zoom change the audio and video to NDI.  Changing it to a NDI setting helps us communicate to the other PC with ProPresenter.  When I change it from webcam to NDI I can't see myself.  I can only see the name of the computer.  What do I need to do in Zoom settings for video to see the speaker after I join into a zoom meeting using NDI?

I am using the latest version of zoom. Since early October - the solid line of the pen tool changed - it no longer writes with a solid line. This is not due to anything I changed myself - it just happened, I assume with the latest update!. Has anyone else experienced this ‘uneven’ writing tool ? - it is annoying. It is nothing to do with the pen as it is a perfect solid line when annotating in other applications

I'm trying to record course videos by myself while screen sharing a PPT. It doesn't allow me to record using the side by side feature (me on one side, my shared screen (PPT) on the other). I've tried all the options and still just end up with my video as speaker in the top right corner.