Hello everyone! In our school, we use Soundpad software to play music during breaks. Right now, for some reason, the program isn't playing the music, and it's not audible. I used a special feature in the settings (seems to be called 'Original sound'). Could you please help us resolve this?

Hi,

I have this issue where during a Zoom meeting, the audio suddenly starts to sound crippled. On a level that I can barely understand what others in the meeting are saying. This only happens when I use a bluetooth headset. At first I thought the headset was the issue. I got it replaced by a headset from a different brand, but the issue remains. I don't have crippled sound when using the headset for e.g. listening to music. It also does not happen always. I can get the sound back to normal by disconnecting the bluetooth and then connect again. I hear from colleagues that they experience the same with different headsets and also only with Zoom.

Does anyone else recognize this problem? Is there a way to prevent the crippling from starting? It's really annoying to have to disconnect the headset in the middle of a meeting!

Hi Zoom Community,

I’ve been facing an issue during Zoom meetings where my audio intermittently cuts out, making it difficult to communicate. It happens randomly, whether I’m speaking or listening, and doesn’t seem to be tied to my internet connection as my video remains stable.

I’ve tried troubleshooting by restarting Zoom, checking my microphone settings, and updating the app, but the problem continues.

Has anyone else experienced this issue, or does anyone have suggestions on how to fix it? I’d appreciate any help!

Thanks in advance!

Good morning, I am having issues with my microphone on my Lenovo Flex 7. The microphone is going in and out, and users have said that they can hear me great and then my voice gets very quiet. I have tried numerous strategies from updating my computer, turning audio enhancements off, etc. and nothing has fixed the problem.

Any help would be much appreciated!

I was going into a meeting and when I connected the audio it closed, I thought it was because I had too many tabs in the background so I closed everything and restarted. When I opened only zoom I could enter but when I hit connect shared audio again it closed, I hit test audio and if I could my headphones worked while it was being tested. So I closed and tried to set the audio to connect automatically and when I went to settings and then audio settings it closed the settings. Could someone please help me.

Zoom is driving me crazy today. The speaker audio during my meetings went mute for a few seconds every 5 minutes. I couldn’t concentrate or learn anything properly. I restarted my MacBook. Deleted the app and reinstalled it again. I cleared my cache. The issue still persists. I’m not tech savvy and I need simple solutions. Thank you in advance. Ps: I also tried opening a support ticket and they kept closing it. Really disappointed in Zoom. 

Tested version: 6.3.5 (54827)

Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly.

Mic configuration: 1 channel, 24 bits, 192000 Hz

To reproduce:

- Change the microphone settings to 1 channel, 24 bits, 192000 Hz in the windows sound config

- Try to either make a call or open the settings in the audio session

- The call / settings window will instantly crash

Workaround

- Set the microphone to use a lower frequency (like 96000 Hz or lower)

Hi,

My audio works fine with any App (like playing something on YouTube), but I cannot hear anything through Zoom. I have gone through all sorts of solutions posted online and none of them work. Can you please let me know what would be a fix ? I would be obliged if you could answer as soon as possible as I need zoom on a daily basis.