Zoom Meetings
cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Recent Activity

Airpods not working in Zoom on PC.. works everywhere else

I recently paired my new Airpods Pro with my PC, and it is the default speaker/microphone. When I am in a Zoom meeting, I do not hear anything (nor can anyone hear my mic), even when the Zoom settings show I am connected to my Airpods. Volume is up e... Show more

I recently paired my new Airpods Pro with my PC, and it is the default speaker/microphone. When I am in a Zoom meeting, I do not hear anything (nor can anyone hear my mic), even when the Zoom settings show I am connected to my Airpods. Volume is up everywhere. I have manually changed the mic/headphones within Zoom setting. I test speaker and microphone and no sound comes through my airpods  This is ONLY a Zoom issue (no trouble hearing any other audio on my PC) and it's not happening with the Zoom app on my phone. 


Show less

reply-icon Latest Reply - 

Where is my transcript?

Cloud Recording is ON.

Create Audio Transcript is CHECKED.

I recorded a meeting to the cloud.

The recording is in my list, but there is no transcript listed.

Horrible platform for piano recital

I had a Zoom piano recital for my students today which was the worst remote recital I have ever had; personally I'd like my money back for becoming a Zoom Pro member. Even after guiding my students' parents to enable Original Sound, keyboards were no... Show more

I had a Zoom piano recital for my students today which was the worst remote recital I have ever had; personally I'd like my money back for becoming a Zoom Pro member.  Even after guiding my students' parents to enable Original Sound, keyboards were not audible, some were sporadically audible and most had the worst sound possible.  Never again!  

 


Show less

reply-icon Latest Reply - 

How to stop sharing computer audio? Button's gone

In a previous version, when you were sharing computer audio only, the "stop sharing" red button was still available on the floating toolbar. Now, when sharing audio, there is no toolbar and the only way I have found to stop sharing my audio is by hav... Show more

In a previous version, when you were sharing computer audio only, the "stop sharing" red button was still available on the floating toolbar. Now, when sharing audio, there is no toolbar and the only way I have found to stop sharing my audio is by having to share something else, which is a very clunky and unprofessional workaround. Am I missing something?


Show less

reply-icon Latest Reply - 

Musik von Zoom läuft ständig, auch bei Inaktivität

Hallo, bin total verzweifelt. Habe erstmals Zoom benutzt und vor und nach dem Meeting lief eine bestimmte Meditationsmusik,danach habe ich am 10.02 nochmal ein Gespräch geführt im Zusammenhang mit diesem Meeting, wo auch diese Musik eingespielt wurde... Show more

Hallo, bin total verzweifelt. Habe erstmals Zoom benutzt und vor und nach dem Meeting lief eine bestimmte Meditationsmusik,
danach habe ich am 10.02 nochmal ein Gespräch geführt im Zusammenhang mit diesem Meeting, wo auch diese Musik eingespielt wurde. Und seitdem fängt in gewisssen Abständen ständig wieder diese Musik in gewissen Abständen an.
Hab schon alles mögliche probiert, Systemwiederherstellung, Deinstallieren von Zoom, vom Browser.
Allemögliche Einstellungen in Zoom durchforstet und Systemsteuerung (Win 10).
Kann mir da bitte jemand helfen?
Ein Fehler von mir kann gewesen sein Zoom einfach wie üblich oben rechts mit X im Browser zu schließen ohne abmelden.
Inzwischen müsste ich eigentlich aber abgemeldet sein.
Versuchte Support zu kontaktieren, klappt anscheinend aber nicht.


Show less

CP965 doest recognite its own microphone

Please help! Been trying to fix this all day

 

Upgraded our CP960 to CP965, cant get the microphone to work. It only recognizes the microphone that is in the computer. 

 

Any idea how to fix this?

 

Thanks!

reply-icon Latest Reply - 

Zoom meeting, plus RDP, plus big-screen(s) = major GPU/GPU Engine/CPU usage

First of all, I'll acknowledge this isn't necessarily Zoom's fault, but nonetheless, the issue becomes a major obstacle for people who (1) use Zoom all day at long, (2) who RDP into another machine, (3) who attend (this isn't limited to hosting and s... Show more

First of all, I'll acknowledge this isn't necessarily Zoom's fault, but nonetheless, the issue becomes a major obstacle for people who (1) use Zoom all day at long, (2) who RDP into another machine, (3) who attend (this isn't limited to hosting and screen sharing, just attending a meeting can be problematic), lots of meetings, and (4) who have big monitors.

The issue is, RDP alone (before we even talk about Zoom) uses lots of GPU resources on the client side (to be unambiguous, client is my laptop at home running zoom, host is the desktop computer at my office that I RDP into.)

Add to that having a big monitor (or two).  For example, I have my laptop screen, plus a 32 inch 4k monitor over my built in video card, plus a 20 inch monitor at 1600 by 1200 only over an external USB-C to HDMI adapter.  I configured RDP to use my two external monitors, while the built-in laptop screen shows just the laptop's local display  (not the remote desktop) screen, while RDP is running maximized.  (Yes, RDP can do that with a little patience.)
Still before Zoom comes into the picture, if I create a small window, Notepad for example, position it within the smaller 20 inch monitor, grab the header area and zig zag it just a few pixels left/right/left/right, while keeping Task Manager visible on the processes page, I'll see RDP taking up 20 percent of the GPU engine.  If I move to the 32 inch 4k monitor and do the same, the GPU will hit 75 percent.

So... add Zoom to the picture, regardless of whether I'm sharing or not, moving a window anywhere in the RDP session overpowers the GPU/CPU in a big way and makes Zoom crazy/laggy in audio/video, and triggers a low resources warning.  (RDP GPU stops at 75 percent roughly in the 4k 32 inch monitor, and desktop window manager at 25 percent.  But basic math, 75 plus 25 = 100.   In the 20 inch monitor GPU stops at about 25 percent and Desktop Window Manager about 6 percent.  Scrolling but not moving a window hits the CPU/GPU hard, but into as hard as moving a window.   Working inside a window is again a little less of an impact.

 

At first I thought perhaps the external video adapter for the 20 inch monitor was helping, but after some experimentation with different screen resolutions, I feel confident saying it's screen-size, not video adapter, hitting the GPU hard.

 

I've read dozens of posts here and elsewhere, and experimented with one common piece of advice, overriding the host computer to use its internal video card, but that so far hasn't helped.   Similarly, I configured both Zoom and RDP via Settings/Display/Graphic settings/Options with different levels of priorities (power save vs. high performance.)  I even found a post about making sure the laptop can breathe easily.  Mine does anyway, but I di vacuum the fan area so it's dust free.  So far, nothing has made a big difference.

 

Anyway...   Any other ideas?  Any zoom employees who can at least forward this to product engineering?  My theory is it's too much competition for H.264 codecs, which RDP uses nowadays?  Could there be ways to compete less for the same GPU resources?


Show less

reply-icon Latest Reply - 

Does Original sound for Musicians option already work in Linux?

Dear People,After Skype has turned on noise cancellation i am up to try the latest version of Zoom for online guitar lessons.See that the option is implemented now and happy for that, BUT if i go to the settings tab and turn it on the input level doe... Show more

Dear People,
After Skype has turned on noise cancellation i am up to try the latest version of Zoom for online guitar lessons.
See that the option is implemented now and happy for that, BUT if i go to the settings tab and turn it on the input level does not register my guitar or a hand clap, while it does my voice.
Anyone has this new function working in Linux?
What am i missing?

Thank you so much in advance!
Using OpenSuse Tumbleweed.


Show less

Resolved! No microphone audio

Zoom is fully functional on my 2021 Macbook Air, but, when I connect to the Dell S2419H monitor, I have no microphone audio: class participants cannot hear me. I've reloaded Zoom, plugged and unplugged, rebooted, retested, and howled at the moon. App... Show more

Zoom is fully functional on my 2021 Macbook Air, but, when I connect to the Dell S2419H monitor, I have no microphone audio: class participants cannot hear me. I've reloaded Zoom, plugged and unplugged, rebooted, retested, and howled at the moon. Apple tech support couldn't resolve it, and my account doesn't qualify for Zoom tech support. Any suggestions anyone?


Show less

reply-icon Latest Reply - 

Issue with Audio Cutting Out During Zoom Meetings

Hi Zoom Community, I’ve been facing an issue during Zoom meetings where my audio intermittently cuts out, making it difficult to communicate. It happens randomly, whether I’m speaking or listening, and doesn’t seem to be tied to my internet connectio... Show more

Hi Zoom Community,

 

I’ve been facing an issue during Zoom meetings where my audio intermittently cuts out, making it difficult to communicate. It happens randomly, whether I’m speaking or listening, and doesn’t seem to be tied to my internet connection as my video remains stable.

 

I’ve tried troubleshooting by restarting Zoom, checking my microphone settings, and updating the app, but the problem continues.

 

Has anyone else experienced this issue, or does anyone have suggestions on how to fix it? I’d appreciate any help!

Thanks in advance!


Show less

reply-icon Latest Reply -