I need to access a recording from a different account than my own.  I created the account so i should have privileges but every time i sign into the account it tells me i am not the host so cannot access.  I make sure that all my browsers are closed when i sign into this particular account  and have raised several incidents.  Sometimes it works, sometimes it doesnt so i havent actually worked out what the problem is.  any ideas? TIA

Hi, After almost 1,5 years of pro usage, my account is expired. Unfortunately, I missed to export the Active Hosts report for the last 10 months. My access to reports also immediately banned as my account expired, but I need the reports for that period. Can anyone suggest a way.

By the way, I find this unfair, the reports should be accessible for a certain period of time and there should be a warning before the expiration date.

We have setup the Require authentication to join option and limited it to our domain, but is there any way to further restrict which addresses within the domain can join. We are a large company managing a lot of volunteers and want to be able to set up calls for management only.

Hi.  We have a participant who I will call David who attends our online classes via Zoom.  He does not hear well and when we have QnA and another student is asking a question or sharing a story, David would like to be see that person better.  I record all my classes and QnA sessions to our zoom cloud and then make them available for students to view on my website.  Students don't want to be visible in the video so I keep myself spotlighted.  So I recommended that David use the pin feature to make someone else larger on his screen, but he doesn't have that option in the menu on anyone else's video tile.  I Facetimed with him and he showed me what he sees on his screen (we had a third person and, indeed, the option to pin someone else is not there.  He has updated to the latest version of Zoom and that didn't make any difference.  

Any ideas of a setting that he or I could change that would enable him to pin someone?  

If I recorded to my computer instead of to the cloud, would there be a setting that would record video of host only/me even if I don't spotlight myself? I could switch to recording locally if that would solve the issue for David.