Downloaded MP4 file does not have visual/image

Community

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

HI I recorded the meeting on cloud and then when I downloaded the files, the video file has no image. It is fine on the cloud and also can be shared via the zoom cloud. Any suggestions how to get the full MP4?

1 REPLY 1

I solved it. Not sure why but I upgraded the zoom version, and downloaded again. All the previous versions can play now, so it has got to be some zoom update? anyway problem solved. Thanks

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!