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Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!
Contact center is not creating tickets in Zendesk if a customer leaves a voicemail. Our agents have to manually create tickets after answering a call. We had this option in dialpad, grasshopper, and ring central. Is this not an available option in Zo...
Hi All, I am looking for a way to integrate zoom application logs with New relic. I need to send all zoom application logs to New relic application for audit purposeHas anyone done it before or is there a way to do it? i tried to check the documentat...
For Midwest Real Estate Data (MRED), a multiple listing service, an unwavering dedication to customer experience is one of its biggest drivers of success. And for Katrina Bressler, this dedication is more than just a job, it’s how she approaches work...
Hello Community . I'm am a total novice on this. Here is my issue . I am trying to set up a flow . the flow does a business hours check and then either routes to a call queue or plays a message that we are closed. I believe it getting to the queue bu...
How do I get an Email or contact details for customer service about a billing?
I have a Zoom F3 (V2.00) and, as a new owner, have difficulty reading the small text. Is it possible, after pressing the magnify button, to have a larger text, in the opposite screen area, showing the magnification factor ?For example, press Input 1 ...
I have a call queue that after 2 minutes on hold offers the caller option for call back.In this same queue I have an overflow that after 10 minutes on hold force rolls to a backup call center. The backup call center is outsourced. What would happen i...
why do some reps have so many declined calls ? Is there a way to determine purposefully declining vs system related?
Requiero soporte para resolver problema, al accesar me sale este mensaje: El dominio asociado a su dirección de correo electrónico ha sido reclamado por Dirk Kröning. Para conservar el acceso a su cuenta de Zoom, seleccione a continuación una acción.
Hello all,The following is a message I received from one of my user's in ZCC. Does anyone have recommendations or Ideas?
