Hi,

We are having an issue where contact center agents are not putting themselves back into the "Ready" state once their wrap up time is over. 

I see a setting in the queue:

Wrap up Expiration - Auto-close engagements at the end of wrap-up duraction
Add at least one disposition to enable this setting.

In all of the literature I have reviewed, I am not understanding why adding a disposition has anything to do w/ enabling wrap up to auto expire. We don't need anything thing else re a disposition (reminders to follow up with caller, notes on the call as we have another place for that) - I don't know how to proceed so we can toggle Auto Wrap Up Expiration to "On". Do we add any old disposition, that we don't really need, just to be able to toggle that setting to "on"?

Would love to hear whether anyone else has run into this and, if so, if you could please share your insights and/or workaround, that would help immensely. 

Thank you.

Molly

Video interactions initiated via Contact Center to a support agent on a Mac have no options for a virtual background.
While there are numerous references to checking your chipset, whether intel or mac, the line 'Note: Virtual background for Zoom Contact Center is not supported on MacOS... is buried pretty well. Moreover, it does a poor job of defining that it means there are ZERO options for background, including blur and virtual background (alternates between using virtual background to mean all backgrounds, or specifically image/video).
This is a monumental feature failing in my opinion, exacerbated by poor documentation distinguishing the different experience between zoom calls (check your cpu to use backgrounds) and call center (you are out of luck and can never use a background).

When I am not on the call. No one can come on. I have change to setting in Admin to all people to come on when the host is not on. But the page in personal settings is blank and will not allow me to change the setting there to allow people on the call with no host.

I have a ZVA chatbot connected with a Domain, Flow, Intents, etc. but the intents are not coachable. I have no idea what I'm doing wrong, but I uploaded 20 training phases and they do not show under the 'Coach' tab. Fortunately for me, I'm not able to upload images! As far as I can tell, everything is connected correctly and they should be showing. I can choose the correct Domain and Intent from the drop-down, but nothing populates. If I can't use my training phases, what exactly is the point of them? I've read the docs at least 5 times by now and they don't point in any specific direction as to why this is happening. 

We’ve recently on boarded with Zoom for our call center operations. Our office phones are programmed to deactivate at 5pm daily. Post this time, we have a team of four dedicated support staff who are responsible for handling after-hours calls. However, we’re encountering challenges in routing these calls directly to our personal cell phones or the Zoom app on our mobile devices. Despite the apparent ubiquity of this feature, we’ve been informed that it’s not possible. Is there anyone who can provide insight into this matter?

Additionally, it seems counterintuitive that our call center staff must manually indicate their availability by selecting ‘READY’. Intuitively, one would expect the phones to automatically be set to ready status during designated business hours. We would greatly appreciate any guidance on these matters, as it’s hard to imagine that we’re the only company facing such issues.

I'm new to this, and trying to follow a training guide.  I built the flow for a web chat client.  I have connected a domain (an extra one I use for testing) to the Zoom account, and verified it.  I created the entry point, and then added the entry point to the flow.  

I took the java script it created, and embedded it in a simple web page on a web server here on my LAN.  Since the domain involved doesn't currently have any machines in it, I just added an entry for the domain to my windows host file and pointed it at the server.

Opened a browser, and there is the chat button.  I push the button, and it asks me for my nickname and e mail (I'm assuming it does this by default as this isn't part of my script), and hit submit.  The client comes back with the following completely unhelpful error:   Failed to login: The subdomain URL is not connecting. Manage subdomains in Contact Center preferences.

I don't understand.  The domain is verified.  It's listed in the contact center preferences.  I don't need a subdomain as I'm just using the main domain.    How in the world does one troubleshoot this???