The new year is rolling, and it’s time to supercharge your skills! 🚀 February is packed with interactive sessions designed to help you stay ahead of the curve—whether it’s optimizing your workplace, enhancing customer experiences, or unlocking AI-powered efficiency. Don’t miss out—register now and take your expertise to the next level!

✨ February 12 - Zoom Workplace Open Office | 🔗 Register Here
Transform the way you work! Join this interactive session to explore how Zoom’s tools can create a seamless, productive workplace. Get insider tips, discover new features, and learn how to maximize the value of Zoom’s workplace solutions.

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

✨ February 13 - Zoom Contact Center Insights: February Product Deep Dive | 🔗 Register Here
Deliver next-level customer service with Zoom Contact Center! This in-depth session will walk you through advanced features and live demos designed to optimize customer interactions and streamline support.

Product Sessions: Inbound Voice, Reporting, Chat & Email, Dialer

✨ February 19 - Zoom AI Companion Open Office | 🔗 Register Here
AI is revolutionizing the way we work—are you ready? Join us to explore Zoom’s AI-powered tools that drive smarter collaboration and enhanced productivity. Don’t miss the chance to experience these cutting-edge innovations firsthand!

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

✨ February 26 - Business Services Open Office | 🔗 Register Here
Take your business operations to the next level! This session will deep dive into Zoom’s business solutions, helping you streamline workflows, boost efficiency, and enhance customer engagement.

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

Interested in other webinars, live product trainings or on demand content? Visit the Digital Customer Success Hub to learn more.

Where can I find usage limits for different products? I had never really thought of this with unlimited calling, but have come to learn some products, such as Zoom Virtual Agents, come with limits of interactions or even call minutes under 'fair use' limits. Specifically, I am trying to find out if there are any limits on the different contact center licenses or on the Expert Assist licenses either per agent or per account. I would imagine with the full transcription and AI use, there must be something similar to Virtual Agents but cannot find it anywhere. Ironically, the search and bot features can't help me find the answer. Any help would be appreciated!

Hello,

How can I configure notifications for calls coming inbound to a ZCC queue, so that the agents who are already in Occupied status (like in another call) can see there are calls waiting?

I know that in this scenario, with all agents Occupied, Overflow routing is triggered. But prior to initiating that Overflow, I'd love for the Occupied agents to see some sort of pop-up or etc. that says, "Hey, there's another call coming into this line right now!" At which point, they can terminate their current call to accept that new call, or they can at least know there is a call about to hit Overflow.

Seems like such a basic setting, but I can't find this one! Alerts on a queue won't suffice here, unless I am unknowingly using them incorrectly. This needs to be a real-time, "in your face" type of notification.

I appreciate your input! This is my first forum post. I don't know how active these pages are, but given my daily administration of these Zoom platforms, I'd love to get involved here.

Thanks so much.

Brad

Has anyone ever witnessed this issue before? Unfortunately there is no option to include screenshots, but in the Zoom Workplace, all my other tabs "meetings" "team chat" "phone" etc. are functioning except the "contact center". It seems to be stuck on the loading page, with "loading contact center" and the loading wheel. I've updated all system requirements, and my Mac version seems to be compatible, but no avail.

Happy New Year! 🎉 We’re kicking off 2025 with these key sessions designed to elevate your skills and keep you ahead of the curve. Don’t miss out on these valuable opportunities—register now and get ready to start the year strong. See you there!

January 9 - What's New at Zoom - Nov/Dec 2024 - Register Here

Stay ahead in the fast-paced world of digital communication! Join us to explore the latest features, updates, and innovations Zoom has to offer. Whether you're a Zoom pro or just starting out, our expert hosts will walk you through new tools, from enhanced collaboration features to cutting-edge security enhancements. Get insights to optimize your Zoom usage, boost productivity, ask questions, share feedback, and connect with fellow Zoom enthusiasts.

January 15 - Zoom Workplace Open Office - Register Here

An engaging and interactive event designed to showcase how Zoom’s tools can transform your workplace into a seamless and productive environment. This event is packed with insights, new features, and pro tips to help you and your team maximize the value of Zoom’s comprehensive workplace solutions

Product Sessions: Meetings, Phone, Communication (Team Chat/Mail & Calendar/Scheduler), Productivity (Clips/Whiteboard/Surveys/Notes/Docs), and Spaces (Rooms/Digital Signage/Workspace Reservation/Visitor Management).

January 22 - Zoom AI Companion Open Office - Register Here

This event is designed to demonstrate how AI is transforming collaboration and productivity across the Zoom platform. Dive into the latest innovations, gain practical insights, and explore new features that empower your team to work smarter, not harder.

Product Sessions: AI Companion 2.0 & Team Chat, AI Companion in Meetings, AI Companion in Phone and AI Companion in Whiteboard/Docs/Email.

January 30 - Business Services Open Office - Register Here

This event highlights how Zoom’s business tools can elevate your organizational operations and enhance customer engagement. Learn valuable insights, discover the latest features, and get best practices to help you and your team harness the full potential of Zoom’s business services.

Product Sessions: Contact Center/Virtual Agent, Events/Webinar/Sessions, Revenue Accelerator, Workforce Management/Quality Management

Interested in other webinars, live product trainings or on demand content? Visit the Digital Customer Success Hub to learn more.

We're currently in the process of testing the Zoom Contact Center Softphone UI for ServiceNow Operations Workspace.

Currently we use Zoom Contact Center client and can identify who is logged into the same queue and who is set to ready, not ready, on a call, etc...

Is there a feature within the Softphone UI that shows the mentioned above? It would be beneficial to see who is in the queue with you in case it gets busy, or you need to step away. 

If you're organization has a similar setup please share your experience and how you're getting around not having this information visible.