amp1008
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Newcomer
since ‎2024-09-17
‎2024-12-11

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User Activity

Assistance required to determine the exact condition for call transferred to third-party call

2024-12-11 06:53 PM
We need your guidance in defining the precise condition that determines whether a call is transferred and answered by third-party call center.Previously, after discussing with Zoom POC, we decided to rely on the contact_center.engagement_ended webhoo...

Webhook events are not emitted in correct order in few cases

2024-09-17 08:10 AM
We rely on webhook events to derive the number of calls waiting in the queue and show that information live as part of our dashboard.However, on 11th September, we encountered a strange issue: the events were not emitted in order, resulting in incorr...
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