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ZCC Reporting

Flanagan
Newcomer
Newcomer

I need to build a subscription report for call details (call count, average hold, average call duration, etc.) in our Contact Center to report on calls during certain time of the day. Mainly Monday-Friday 5pm till 7am and all-day on the weekends. I can't seem to find a way to select times and the stats we need. 

 

Any advice?

1 REPLY 1

SammySharma
Newcomer
Newcomer

Hi Flanagan,

You may edit or design one of many reports available for agents. You can follow the below KB article for more details.

Zoom Contact Center metrics glossary