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Contact center recordind functionality for AML/KYC

Yevhen_Plotytsy
Newcomer
Newcomer

‎2024-05-01 12:35 AM

To do compliance calls (CDD) according to the regulations of many countries bank has to record video calls. In Zoom contact center recording is only one talking person. This functionality does not allow to recording of customer documents when he/she silently demonstrates them to the agent.  Is there any possibility of adding this functionality in the roadmap to make Zoom contact center compliant with AML/KYC regulations?

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Yevhen_Plotytsy
Newcomer
Newcomer

‎2024-09-25 08:19 PM

It looks like this noncompliance case is not interesting to Zoom. Ok, will try to unsubscribe contact center subscription. Fortunately that we didn't start the integration

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