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Breakout rooms and co-hosts

I am wanting to set up a recurring meeting that will need to use break out rooms, but I won't always be able to attend the meeting. This is a social gathering and I don't want to ask a bunch of people to signup for a premium account just so that we h... Show more

I am wanting to set up a recurring meeting that will need to use break out rooms, but I won't always be able to attend the meeting. This is a social gathering and I don't want to ask a bunch of people to signup for a premium account just so that we have coverage if one or two of us miss it. Can a co-host without a premium account run the meeting and manage breakout rooms if the host doesn't join? 


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Can't install new update on MacOS: Error 10002

Hi -- I am on a Macbook Pro, with Sonoma 14.7.I tried 3x to update Zoom because it is not allowing me to use the app (so therefore can barely use the browser version for meetings). I get an error (10002) every time. I tried the steps for Manual insta... Show more

Hi -- 
I am on a Macbook Pro, with Sonoma 14.7.

I tried 3x to update Zoom because it is not allowing me to use the app (so therefore can barely use the browser version for meetings). 

I get an error (10002) every time.  I tried the steps for Manual install -- same result.
Any tips?

Thank you.


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Not-Ready Forced

We have noticed a few of our accounts, under the "Contact Center" have been showing up as "Not Ready Forced" for their status, but we have that setting turned off under preferences. Does anyone know why this would be happening? 

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Recording a voicemail drop message.

I need to prerecord a voicemail message I can drop into a prospect's voicemail when they don't answer. How do I make this happen?

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Spam

How do I block a phone number as Spam from the Contact Center. I found all the ways to do it through the regular Zoom phone, but not Contact Center.

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Zoom connection to GHL

I am having issues connecting Zoom to my new go high level account. It says it is connected to my old account, but that account is no longer active. I have tried deleting lead connector and redoing it and still nothing. 

Editing the pool of Extensions assigned to new users

Hi im trying to edit the pool of Extensions which gets assigned to new users.in particular, which range it chooses from, as i cant see the setting.And whether there is a setting where it can go back and reassign an extension which is free as opposed ... Show more

Hi im trying to edit the pool of Extensions which gets assigned to new users.

in particular, which range it chooses from, as i cant see the setting.

And whether there is a setting where it can go back and reassign an extension which is free as opposed to working its way up the pool of available extensions.

Thanks

Michael


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Will not allow people to come on the call unless I am on the call.

When I am not on the call. No one can come on. I have change to setting in Admin to all people to come on when the host is not on. But the page in personal settings is blank and will not allow me to change the setting there to allow people on the cal... Show more

When I am not on the call. No one can come on. I have change to setting in Admin to all people to come on when the host is not on. But the page in personal settings is blank and will not allow me to change the setting there to allow people on the call with no host.


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How Can we Redirect our Main Line to After Hours Emergency Support Cell Phones

We’ve recently on boarded with Zoom for our call center operations. Our office phones are programmed to deactivate at 5pm daily. Post this time, we have a team of four dedicated support staff who are responsible for handling after-hours calls. Howeve... Show more

We’ve recently on boarded with Zoom for our call center operations. Our office phones are programmed to deactivate at 5pm daily. Post this time, we have a team of four dedicated support staff who are responsible for handling after-hours calls. However, we’re encountering challenges in routing these calls directly to our personal cell phones or the Zoom app on our mobile devices. Despite the apparent ubiquity of this feature, we’ve been informed that it’s not possible. Is there anyone who can provide insight into this matter?

Additionally, it seems counterintuitive that our call center staff must manually indicate their availability by selecting ‘READY’. Intuitively, one would expect the phones to automatically be set to ready status during designated business hours. We would greatly appreciate any guidance on these matters, as it’s hard to imagine that we’re the only company facing such issues.


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Setting up a group or user with a number that multiple users can access.

We are trying to set up a group number that can receive texts and calls that multiple people can access from their zoom. I'm struggling to figure out a solution. I can set up a new user but then that involves signing into the other account and that i... Show more

We are trying to set up a group number that can receive texts and calls that multiple people can access from their zoom.  I'm struggling to figure out a solution.  I can set up a new user but then that involves signing into the other account and that isn't going to work.  It would be best if it was possible to have a chat or phone show up with its own phone number that multiple people can access.  Any ideas?  


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