Hi I'm running the latest version of Zoom.

When I first logged in, the Contact centre button was visable and then I clicked on whiteboard icon. As soon as I did that the contact centre icon disappears and there is no way to get it back. I have logged out and in and even uninstall and reinstall the app without any luck.

Is anyone else experiencing this issue? 

Ignore, this seems to be an license issue.

Initially, when the browser prompts for microphone and camera permissions, and I grant them, the zcc web SDK used to remember these preferences. In subsequent sessions, the camera and microphone would automatically turn on without additional actions needed.

However, for the past few days, even after granting permissions in the browser:

1. The camera and microphone default to off for every session.
2. I have to manually enable them each time I start a new session.
3. This behavior persists across sessions, despite the browser already having permissions saved and marked as "Allowed.",  How can I configure the SDK to remember the user's camera and microphone preferences across sessions?

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Hey all,

We are rolling out Zoom CC Chat at the moment - our team has been testing chat and SMS.

For anyone looking to roll out these channels, some issues/bugs/features to be aware of. I'd encourage folks to submit feedback requesting these gaps be filled.

(1) Agent Assets preview text renders dark gray on black when using Zoom dark mode (so you can't read text)

(2) Right click disabled for Agent SMS and Chat text input so agents can't spell check/spell correct their messages

(3) Agent Assets shortcuts and searching for Agent Asset isn't enabled for the initial SMS outbound event on the engagement (i.e. if your agent is initiating the outbound chat).   For us it is really important to have this as we have standard outbound text messages we send our users. This gap means we need to store (in duplicate) all our standard messages (Agent Assets) in a separate place and have agents copy and paste them in to start an SMS. This seems to be madness.

(4) Agent Assets shortcuts are case sensitive. So if I have a short cut that is /SendJob if the agent types "/sendjob" it won't find it. It forces agents to remember case sensitivity or makes you create shortcuts in all lower case (which makes them hard to read)

(5) Agent Assist does not support custom or system variables (so you can't create an asset like "Hey there {firstName}.  How can I help you?"

(6) No programmatic SMS support into Zoom, so if your CRM wants to use an automation to send an SMS message you can't through Zoom (sounds like this may be coming soon).

Hello there,

I was posting to see if anyone else has tried using Zoom Contact Center on ChromeOS PWA Playstore app.  We were recently testing this out for a Pilot and for some reason after 3 days of successful calls, Internal transfers will no longer reach the Agent using the Chromebook's.  We just get continuous ring on the caller side and then voicemail.  If we call into the queue and dial the agents extension, the call will complete without issue.

The challenge is the Contact Center is a client solution, not an internal solution, so were piloting this without their support and I don't know enough about the admin side of Contact Center.  I'm curious if there are any known issues with the ChromeOS PWA playstore app (FYI, same issue if we launch in Browser or run from app), or if its possible the client monitored the calls being delivered to the PWA Playstore app -vs- the Zoom Windows Client they are used to seeing and blocked those internal calls.