Aside from differing skill types, what uses are there out there for creating multiple skill categories?  How is everyone else out there using them?  As someone new to ZCC, I've been creating a Skill Category for each queue.  Hoping to hear examples from others how they leverage categories, and how it helps them.  Thanks!  FYI, we are a small outfit with just a few queues under each channel, but looking at potentially growing them, leveraging more skill-based routing. 

Per this article on Contact Center storage - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057885, it states that each CC license has a different "Base Storage Capacity depending on the license type." I cannot find these levels in the support page and the ZVA bot cannot connect me to a live chat agent to ask. Does anyone know what the base levels are for Essentials, Premium, and Elite license types?

Hello Zoom Community,

I am currently using the Zoom SDK integrated into my application to allow users to make calls. Recently, I encountered an issue where a call that was successfully registered in my database does not appear in the Zoom dashboard.

Here’s what I know:

• The call was recorded in my database with its corresponding ID, participants, and event details.

• The events logged in my database

• Despite these events indicating that the call was initiated, recorded, and completed, I cannot find any trace of this call in the Zoom dashboard when filtering by the call ID.

This is particularly confusing because the presence of recording.completed suggests that the call was successfully recorded. However, there is no record of it in the dashboard, and API calls to retrieve details about this meeting do not return any data.

Questions:

1. What could have caused this call to not appear in the Zoom dashboard?

2. Is there a way to retrieve more information about this call, such as its recording or logs, even if it doesn’t appear in the dashboard?

3. Are there specific scenarios where Zoom might not register a call in the dashboard, even if the SDK events indicate it was completed?

Any guidance or insights into this issue would be greatly appreciated. Thank you in advance for your help!

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Where can I find usage limits for different products? I had never really thought of this with unlimited calling, but have come to learn some products, such as Zoom Virtual Agents, come with limits of interactions or even call minutes under 'fair use' limits. Specifically, I am trying to find out if there are any limits on the different contact center licenses or on the Expert Assist licenses either per agent or per account. I would imagine with the full transcription and AI use, there must be something similar to Virtual Agents but cannot find it anywhere. Ironically, the search and bot features can't help me find the answer. Any help would be appreciated!

Hello,

How can I configure notifications for calls coming inbound to a ZCC queue, so that the agents who are already in Occupied status (like in another call) can see there are calls waiting?

I know that in this scenario, with all agents Occupied, Overflow routing is triggered. But prior to initiating that Overflow, I'd love for the Occupied agents to see some sort of pop-up or etc. that says, "Hey, there's another call coming into this line right now!" At which point, they can terminate their current call to accept that new call, or they can at least know there is a call about to hit Overflow.

Seems like such a basic setting, but I can't find this one! Alerts on a queue won't suffice here, unless I am unknowingly using them incorrectly. This needs to be a real-time, "in your face" type of notification.

I appreciate your input! This is my first forum post. I don't know how active these pages are, but given my daily administration of these Zoom platforms, I'd love to get involved here.

Thanks so much.

Brad

Has anyone ever witnessed this issue before? Unfortunately there is no option to include screenshots, but in the Zoom Workplace, all my other tabs "meetings" "team chat" "phone" etc. are functioning except the "contact center". It seems to be stuck on the loading page, with "loading contact center" and the loading wheel. I've updated all system requirements, and my Mac version seems to be compatible, but no avail.