Hello Everyone,

I just need to understand if Phone Management is required to operate Zoom COntact Center in any way. What i understand is that if you have a global phone assigned to Call Queue/Auto Attendant the system itself manages the routing of call and Phone assignment to individual users are not required in any way. Can someone confirm.

Thanks in Advance!

Trying to create a routing profile that will prioritize who will receive calls in a given ZCC queue. Set up the routing profile with multiple agents being given the highest priority (3) and then one agent at priority (2) and one agent at priority (1). When testing the agent set at priority 2 would be first dialed, then priority 3, and finally priority 1. The queue was set to longest idle. Trying to figure out why the queue set up did not seem to be actually following the routing profile. 

Hi im trying to edit the pool of Extensions which gets assigned to new users.

in particular, which range it chooses from, as i cant see the setting.

And whether there is a setting where it can go back and reassign an extension which is free as opposed to working its way up the pool of available extensions.

Thanks

Michael

Hello, I have a Zoom Livetrak L-12 mixer. I plugged it into my PC as an Audio Interface (switch on the rear panel of the mixer). I have installed the correct drivers for Windows 10. The operating system recognizes the hardware correctly. When I select USB channel 1-2 on L-12 (the backlight comes on), the mixer plays music from the computer correctly. When I turn off USB 1-2 and turn on USB 3-4 (the backlight comes on), the signal from the computer does not reach the mixer. The analog inputs of channel 11-12 (i.e. USB 3-4) work properly. Could there be any damage to the digital USB 3-4 input? How can I check this? I reinstalled the drivers and checked the situation on several different computers. It's the same everywhere.

Three of my agents this evening could no longer make outbound calls in Contact Center.  The option in the lower left is greyed out.  One agent reported a message that " (user) is not in the queues with outbound settings available".  The users are in a queue with outbound call settings so I'm confused.

Our office hours ended at 5pm but that's never been an issue with making outbound calls before.

Good morning all, new to Zoom phone and Contact Center.

We have integrated with Salesforce. As I understand it, for calls to be logged in Contact Center, they must be made and/or answered from within Contact Center in Salesforce.

All OK so far...except...when calls come in, the call answer window pops up in both Contact Center in Salesforce and in the desktop app. (see attached screenshot)

How do we prevent this? I think this will be very confusing to our client services people and will result in calls not being logged in Contact Center because they got answered in the desktop app.

When client services is logge dinto the queue, I only want the call to pop up in the Contact Center app in Salesforce.

Thanks in advance!

Steve