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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Sending an e-mail from the flow when a certain event happens

What I have done is created two flows, one is the normal Contact Center flow and the other is it's Management flow. I use the management flow to change the state of the Contact Center flow. For example, by using a global variable in the management fl... Show more

What I have done is created two flows, one is the normal Contact Center flow and the other is it's Management flow. I use the management flow to change the state of the Contact Center flow. For example, by using a global variable in the management flow, I can instruct the other flow to shut (by pass) it's queue and just take voicemail, when the emergency variable is set to true. This works fine, but what else I would like to do is send an e-mail to the other supervisors informing them that the queue has been set to emergency mode. I have not been able to find away to do this, is it possible and how? Do I need an e-mail channel license to make this happen?


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Text to speech has different audio qualities

Hi all, I have noticed in contact center the text to speech has different audio qualities. The text to speech created in the flow is different to that created in the assets library used on the queue. It is quite noticeable when the voice swaps betwee... Show more

Hi all, I have noticed in contact center the text to speech has different audio qualities. The text to speech created in the flow is different to that created in the assets library used on the queue. It is quite noticeable when the voice swaps between the flow and the queue audio. I don't suppose there is a work around for this, I really would like it to sound like one continues voice talking.


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Resolved! The outbound flow number isn't active (100024).Try again or contact your administrator

Any ideas, since the Zoom Contact Center maintaince over the weekned, my contact center uses are no longer able to transfer calls through to Zoom Phone users.We have been doing this for the past 10months but now it won't let us.We have changed nothin... Show more

Any ideas, since the Zoom Contact Center maintaince over the weekned, my contact center uses are no longer able to transfer calls through to Zoom Phone users.

We have been doing this for the past 10months but now it won't let us.

We have changed nothing.

 

 


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ABONELİK

31 Ağustos 2024'te ortaklıklarını sonlandıracaktır. Bu, WorkingLive ile ilişkili Zoom hesabınızın feshedilmesiyle sonuçlanacaktır ve hesabınızla ilişkili hizmetlerin kesintiye uğramasını ve verilerin kaybolmasını (tekrarlayan Zoom Toplantıları ve Zoo... Show more

31 Ağustos 2024'te ortaklıklarını sonlandıracaktır. Bu, WorkingLive ile ilişkili Zoom hesabınızın feshedilmesiyle sonuçlanacaktır ve hesabınızla ilişkili hizmetlerin kesintiye uğramasını ve verilerin kaybolmasını (tekrarlayan Zoom Toplantıları ve Zoom Toplantılarının bulut kayıtları gibi) önlemek için 31 Ağustos'tan önce işlem yapmanız gerekir . Böyle bir mesaj geldi. şuan kayıtlarım hep silindi. aynı paketi devam ettirmek için nereye başvurmalıyım. Kayıtlarım geri gelsin istiyorum.ben (Türkçe)


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Recording a voicemail drop message.

I need to prerecord a voicemail message I can drop into a prospect's voicemail when they don't answer. How do I make this happen?

reply-icon Latest Reply - 

ZCC text to speech to spell out collected digits

hi,

within the flow I have collect input widget. I need to find a way to spell these digits. sounds very basic, but i can't seem to get this work. any help is appreciated.

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Resolved! ZCC email Manage entry point option

I was trying to search manage entry point option on :contact center management > flows > "flow channel a (email)" ellipsis (...) > manage entry pointunfortunately, I'm unable to find that said option on ellipsis (...),may i know is it connected to fl... Show more

I was trying to search manage entry point option on :

contact center management > flows > "flow channel a (email)" ellipsis (...) > manage entry point

unfortunately, I'm unable to find that said option on ellipsis (...),
may i know is it connected to flow's diagram editor on why it doesn't appear.

if it's connected can you guide on me how?


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Having trouble while enabling Omni channel Sync in Zoom Contact Center

Previously my org has omni-channel enabled and having Presence Statuses. I'm trying to enable Omni channel Sync in Zoom contact center and map the Contact Center Integration (CCI) Callbar Status field to Salesforce Status field and saving it. It's th... Show more

Previously my org has omni-channel enabled and having Presence Statuses. I'm trying to enable Omni channel Sync in Zoom contact center and map the Contact Center Integration (CCI) Callbar Status field to Salesforce Status field and saving it. It's throwing error as 'Please set Omni-Channel relation'.

How can I resolve that error? 

 

Any help is appreciated. 

 


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Spam

How do I block a phone number as Spam from the Contact Center. I found all the ways to do it through the regular Zoom phone, but not Contact Center.

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Agent Whisper To Notify Type Of Inbound Call

Five9 had this really cool feature where you can set an "agent whisper" which would be an audio notification of which call queue a call was coming in on. For instance, if staff are answering three different lines, the phone would ring to the agent an... Show more

Five9 had this really cool feature where you can set an "agent whisper" which would be an audio notification of which call queue a call was coming in on. For instance, if staff are answering three different lines, the phone would ring to the agent and would audibly say "Customer Support" or whatever customized message we set. Is this possible in Contact Center? Haven't found a way to do this.


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