ShainaAdmin
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since ‎2024-03-01
‎2024-11-13

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After Most Recent Update Contact Center Cannot Merge Calls

2024-10-10 02:04 PM
Our business uses contact center for our intake calls. Part of our intake process requires merging calls so that one operator, the client on the phone, and a manager can be merged into the call. This used to be an option with a merge call button. Now...