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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Find Widget Name in API

Anyone know how to find the widget name through the API? If you review an engagements call path, you can see it on each step of the call, but I can't seem to find anywhere to pull it other than the last widget used in the call (which isn't sufficient...

Contact Center and Virtual assistant

Any Financial Institutions using the Contact Center and Virtual assistant Zoom services? Curious on whether it meets compliance requirements and how you are using Chat/Virtual assistant within your environment.

tgubser by • Newcomer
  • 725 Views
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Voice Queue Summary Report Uncertainity

Hello, I want to be able to report on how many calls were offered (once) and answered, and how many were long abandoned. I use the above mentioned report and would expect that the difference between those offered and handled would be the abandoned lo...

contact center API call

i am using a contact center API to list all the voice calls for the particular queue https://api.zoom.us/v2/contact_center/voice_calls?queue_ids=XYXXYZ But i am getting results for all records where queues are null

skumars by • Newcomer
  • 471 Views
  • 0 replies
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Contact Center Only Deployment & Licensing

hey folks i'm deploying a contact center only, no zoom phone. Couple questions: when doing a zoom phone deployment, we found we needed 1 zoom phone license per DID. We'll be porting a help desk number to Zoom for this contact center only deployment, ...

UCBuddy by • Zoom Partner
  • 912 Views
  • 1 replies
  • 0 likes

Zoom Contact Center Audio

GM - Does anyone have the list of audio ports that are necessary to have open on a corporate firewall? Our Zoom Contact Center team has no audio on calls that are arriving. However, Zoom phone seems to work fine.

btrain8 by • Newcomer
  • 1565 Views
  • 1 replies
  • 0 likes

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