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Contact Center and Virtual assistant

Any Financial Institutions using the Contact Center and Virtual assistant Zoom services? Curious on whether it meets compliance requirements and how you are using Chat/Virtual assistant within your environment.

tgubser by Listener
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ZVA Intents/Queries are not Coachable in ZCC

I have a ZVA chatbot connected with a Domain, Flow, Intents, etc. but the intents are not coachable. I have no idea what I'm doing wrong, but I uploaded 20 training phases and they do not show under the 'Coach' tab. Fortunately for me, I'm not able t...