To Zoom Support Team,

I'm writing on behalf of my entire development team to report a critical and widespread performance issue we consistently experience when using Zoom's screen sharing feature concurrently with PHPStorm (an IDE by JetBrains). This problem significantly impacts our collective productivity and renders our development environment almost unusable during Zoom calls.

The Problem: Excessive CPU Usage and System Lag

When any member of our team is in a Zoom meeting and/or shares their entire screen, their system's CPU usage spikes dramatically. 

Specific Symptoms:

• Extreme Sluggishness in PHPStorm: The IDE becomes incredibly unresponsive. Simple actions like right-clicking to open a context menu can take 2-5 seconds, terminal commands execute with significant delay, and scrolling or typing within the code editor experiences severe lag.

• Overall System Slowdown: Beyond PHPStorm, the entire system feels sluggish, impacting other applications and general user experience for our developers.

• Consistent with Screen Sharing: This issue is directly tied to active screen sharing in Zoom. The moment a team member stops sharing their screen, PHPStorm's performance immediately returns to normal, and the high KernelTask CPU usage drops.

• Reproducible Across the Team: This is not an isolated incident. It consistently happens every time any team member shares their screen via Zoom while PHPStorm is open.

Our Team's Setup:

• Zoom Version: 6.4.12(64384)

• PHPStorm Version: 25.1.3

• Operating System: Windows 11

What We've Already Tried:

Our team has collectively attempted various troubleshooting steps, including:

• We've already escalated this to the official JetBrains + PHPStorm support team, and while they tried to help, their efforts were unsuccessful.

• Updating both Zoom and PHPStorm to the latest versions.

• Disabling plugins in PHPStorm.

• Resetting PHPStorm's settings.

• Adjusting Zoom's screen sharing preferences (e.g., enabling/disabling "Optimize for video clip").

None of these actions have resolved the issue for any team member.

Our Request:

This problem has also been documented by other users in the JetBrains YouTrack system as WI-81625, indicating that it might be a broader compatibility or interaction issue between Zoom's screen sharing mechanism and JetBrains IDEs.

Given that the problem immediately resolves when screen sharing is stopped in Zoom, it strongly suggests an interaction issue on Zoom's side with how it handles screen rendering or resource allocation when other demanding applications like PHPStorm are open.

Could you please investigate this issue from your end? It would be highly beneficial if your team could collaborate with JetBrains to find a definitive solution. This is a significant pain point for our developers who rely on both Zoom for communication and PHPStorm for coding.

Thank you for your time and assistance.

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Is there a feature/function in Zoom where the transcript from chat (web) in contact center that will automatically bring the transcript into a task or Zoom Session history record? 

All of the help articles I am finding all speak about Meeting chat and that's not what we are looking.  We need to transcript from the chat to come back into Salesforce so we have record of what was talked about - and are able to view the history of that conversation. 

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Has anyone ever witnessed this issue before? Unfortunately there is no option to include screenshots, but in the Zoom Workplace, all my other tabs "meetings" "team chat" "phone" etc. are functioning except the "contact center". It seems to be stuck on the loading page, with "loading contact center" and the loading wheel. I've updated all system requirements, and my Mac version seems to be compatible, but no avail.

Anyone can refer a freelancer in Latam a power user of Zoom Contact Center who can help us with a few projects? 
We r seeking someone to deliver fast prototyping and dev work when it comes to deploying IVR - Virtual Assistant and reporting needs. 
Any leads will be appreciated. 

Hi I'm running the latest version of Zoom.

When I first logged in, the Contact centre button was visable and then I clicked on whiteboard icon. As soon as I did that the contact centre icon disappears and there is no way to get it back. I have logged out and in and even uninstall and reinstall the app without any luck.

Is anyone else experiencing this issue? 

Ignore, this seems to be an license issue.

Previously my org has omni-channel enabled and having Presence Statuses. I'm trying to enable Omni channel Sync in Zoom contact center and map the Contact Center Integration (CCI) Callbar Status field to Salesforce Status field and saving it. It's throwing error as 'Please set Omni-Channel relation'.

How can I resolve that error? 

Any help is appreciated. 

Hello Everyone,

I just need to understand if Phone Management is required to operate Zoom COntact Center in any way. What i understand is that if you have a global phone assigned to Call Queue/Auto Attendant the system itself manages the routing of call and Phone assignment to individual users are not required in any way. Can someone confirm.

Thanks in Advance!

I have a ZVA chatbot connected with a Domain, Flow, Intents, etc. but the intents are not coachable. I have no idea what I'm doing wrong, but I uploaded 20 training phases and they do not show under the 'Coach' tab. Fortunately for me, I'm not able to upload images! As far as I can tell, everything is connected correctly and they should be showing. I can choose the correct Domain and Intent from the drop-down, but nothing populates. If I can't use my training phases, what exactly is the point of them? I've read the docs at least 5 times by now and they don't point in any specific direction as to why this is happening.