cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Contact center recordind functionality for AML/KYC

Yevhen_Plotytsy
Newcomer
Newcomer

‎2024-05-01 12:35 AM

To do compliance calls (CDD) according to the regulations of many countries bank has to record video calls. In Zoom contact center recording is only one talking person. This functionality does not allow to recording of customer documents when he/she silently demonstrates them to the agent.  Is there any possibility of adding this functionality in the roadmap to make Zoom contact center compliant with AML/KYC regulations?

Topics:
0 Likes
1 REPLY 1

Yevhen_Plotytsy
Newcomer
Newcomer

‎2024-09-25 08:19 PM

It looks like this noncompliance case is not interesting to Zoom. Ok, will try to unsubscribe contact center subscription. Fortunately that we didn't start the integration

0 Likes