cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

After Most Recent Update Contact Center Cannot Merge Calls

ShainaAdmin
Newcomer
Newcomer

‎2024-10-10 02:04 PM

Our business uses contact center for our intake calls. Part of our intake process requires merging calls so that one operator, the client on the phone, and a manager can be merged into the call. This used to be an option with a merge call button. Now there is only an add call button where the only options are to warm/cold transfer instead of merging the call. Has anyone found a setting or work around for this? 

Topics:
0 Likes
1 REPLY 1

Bmaylen401
Newcomer
Newcomer

‎2024-10-10 02:29 PM

I’m sorry I just had time to download the app again so I am able to do a zoom tomorrow anytime after 1 PM if that works for you as well, thank you very much.

0 Likes