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SMS Flow with CRM

Has anyone seen the ability from a CRM to trigger an SMS flow to trigger sending an SMS? Could this be done with a script?

UCGuruTCS by Listener | Zoom Partner
  • 274 Views
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ZCC Trainer Flow

Is there a way where a training agent could be setup to automatically join all calls coming into a specific queue? I understand that this could be done through monitoring but the customer wants to automate this when they are onboarding new agents.

UCGuruTCS by Listener | Zoom Partner
  • 729 Views
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Salesforce intelligent call routing

We're trying to use fields from Salesforce in our call flows to route calls directly to users or queues. I cannot seem to find any documentation on how to do this in the call flows even after we have completed out Salesforce integration. Any idea of ...

rfincke by Listener
  • 742 Views
  • 1 replies
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Menu While Waiting in Queue

I am trying to create a flow where while the caller is on hold in queue they can be presented with an IVR Menu that allows them to press 1 to leave a voicemail. The flow would be that the caller goes into queue because no agents are available, after ...

tony_c by Listener
  • 402 Views
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How to play variable wave file in Flow Editor?

I want to play dynamic information in Flow Editor (not using TTS).For example, I need to play "Your ticket number is 1234567890". I will pre-recorded the digit prompts. Then, I want to use Flow Editor programming to play the digit prompt according to...

Play digits back to customer

Hi,in Zoom contact center flow editor, how do you play digits back? For instance, you use the collectInput widget to collect digits from customer, store digits in a variable, then you want to play the digits back to customer.