To Zoom Support Team,

I'm writing on behalf of my entire development team to report a critical and widespread performance issue we consistently experience when using Zoom's screen sharing feature concurrently with PHPStorm (an IDE by JetBrains). This problem significantly impacts our collective productivity and renders our development environment almost unusable during Zoom calls.

The Problem: Excessive CPU Usage and System Lag

When any member of our team is in a Zoom meeting and/or shares their entire screen, their system's CPU usage spikes dramatically. 

Specific Symptoms:

• Extreme Sluggishness in PHPStorm: The IDE becomes incredibly unresponsive. Simple actions like right-clicking to open a context menu can take 2-5 seconds, terminal commands execute with significant delay, and scrolling or typing within the code editor experiences severe lag.

• Overall System Slowdown: Beyond PHPStorm, the entire system feels sluggish, impacting other applications and general user experience for our developers.

• Consistent with Screen Sharing: This issue is directly tied to active screen sharing in Zoom. The moment a team member stops sharing their screen, PHPStorm's performance immediately returns to normal, and the high KernelTask CPU usage drops.

• Reproducible Across the Team: This is not an isolated incident. It consistently happens every time any team member shares their screen via Zoom while PHPStorm is open.

Our Team's Setup:

• Zoom Version: 6.4.12(64384)

• PHPStorm Version: 25.1.3

• Operating System: Windows 11

What We've Already Tried:

Our team has collectively attempted various troubleshooting steps, including:

• We've already escalated this to the official JetBrains + PHPStorm support team, and while they tried to help, their efforts were unsuccessful.

• Updating both Zoom and PHPStorm to the latest versions.

• Disabling plugins in PHPStorm.

• Resetting PHPStorm's settings.

• Adjusting Zoom's screen sharing preferences (e.g., enabling/disabling "Optimize for video clip").

None of these actions have resolved the issue for any team member.

Our Request:

This problem has also been documented by other users in the JetBrains YouTrack system as WI-81625, indicating that it might be a broader compatibility or interaction issue between Zoom's screen sharing mechanism and JetBrains IDEs.

Given that the problem immediately resolves when screen sharing is stopped in Zoom, it strongly suggests an interaction issue on Zoom's side with how it handles screen rendering or resource allocation when other demanding applications like PHPStorm are open.

Could you please investigate this issue from your end? It would be highly beneficial if your team could collaborate with JetBrains to find a definitive solution. This is a significant pain point for our developers who rely on both Zoom for communication and PHPStorm for coding.

Thank you for your time and assistance.

Ready to do more with Zoom this July?

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Here’s what’s coming up:

📅 July 2: Zoom Workplace Open Office
Unlock the full potential of Zoom Workplace! Learn productivity tips, explore features, and bring your questions — our experts are ready to help.

📅 July 9: Zoom Phone Open Office
Master seamless communication with Zoom Phone. Join us to learn best practices, streamline call workflows, and get real-time support.

📅 July 10: What’s New at Zoom?
Catch up on everything Zoom released in June! Discover fresh features, key improvements, and how they can make your day-to-day smoother.

📅 July 16: Zoom AI Companion Open Office
Tap into the power of AI! Explore how Zoom AI Companion can support your work and boost efficiency — plus, get your questions answered live.

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Take customer experience to the next level. Learn more about Zoom Contact Center capabilities and ask anything during this interactive session.

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💡Looking for more? Explore additional webinars, live product trainings, and on-demand content via the Customer Success Hub.

Trying to create a routing profile that will prioritize who will receive calls in a given ZCC queue. Set up the routing profile with multiple agents being given the highest priority (3) and then one agent at priority (2) and one agent at priority (1). When testing the agent set at priority 2 would be first dialed, then priority 3, and finally priority 1. The queue was set to longest idle. Trying to figure out why the queue set up did not seem to be actually following the routing profile. 

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month.

Here’s what’s happening:

📅 June 4: Zoom Workplace (Meetings + Productivity) Open Office
Want to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace.

📅 June 5: What’s New at Zoom? 
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📅 June 11: Zoom Phone Open Office
Take your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.

📅 June 12: Zoom Contact Center Insights – June Optimization Deep Dive
Dive into powerful features and strategies to help you get the most from your Zoom Contact Center setup.

📅 June 18: Zoom AI Companion Open Office
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📅 June 25: Zoom Contact Center Open Office
Explore best practices, key features, and customer engagement strategies to maximize impact with Zoom Contact Center.

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We have a voice queue and an email queue.  When in the wrap up status for the email queue, agents are being fed new engagements.  Is this how it is supposed to work? Is there a way to set it up so that they are not receiving new engagements until that wrap up time has ended?  FYI-their status is not changing to show "Wrapping Up" either.

Is it possible for one Agent to call another Agent in ZCC?.  When making a 'New Voice Call' the 'Contact Center Contact' list isn't available to select an Agent from.  This contact list is available when transferring calls.  Any help appreciated

Whenever a call is upgraded to video and a user opens the link from a computer, the end user background is blurred. This makes it difficult for identification purposes if they were to hold up an ID or something which blurs what they are trying to present. This works fine on mobile devices. Is there a setting on the admin side to make calls accepted from a browser within Windows to have a blurred background when opening the link within a browser?

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.

Here’s what’s coming up:

📅 May 7: Zoom Workplace (Meetings + Productivity) Open Office
Ready to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!

📅 May 8: What’s New at Zoom? (April Releases)
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📅 May 14: Zoom Phone Open Office
Take your Zoom Phone game to the next level! From smarter call handling to streamlined workflows, our experts will show you how to make every conversation count.

📅 May 21: Zoom AI Companion Open Office
Curious about AI at Zoom? See how our AI Companion can simplify your day, boost your efficiency, and help you work smarter — not harder. Bring your questions and get live answers!

📅 May 28: Zoom Contact Center Open Office
Deliver standout customer experiences with Zoom Contact Center! We’ll walk you through best practices, powerful features, and smart strategies to engage and support your customers like never before.

Don’t miss your chance to learn, grow, and lead with Zoom this May. We can’t wait to see you there!

Hello!

We have our queue set to auto answer. Recently we have noticed calls being transferred from that queue to our overflow queue, and in the event details it appears the call is accepted and then our agent 'hangs up' shortly after acceptance. Luckily it goes to our overflow queue so we don't lose the call, but is this my agent doing that intentionally or is there a setting they could be triggering? Agent claims to not be doing it themselves. Is there a place we can track these 'hang ups' to see if its more than one agent doing it? 

Hi there, is someone able to assist me in changing the default ClickToCall from Zoom Phone to Zoom Contact Center, please?

Currently, when we click on a number, it opens in Zoom Phone.

We are hoping to change it so that when a number is clicked on, it opens in the Zoom Contact Center.

Any help would be greatly appreciated.

Thanks!