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2025 CMX Awards

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Recent Activity

Why can't I export the webinar attendee list in "reports" ?

Hi, As of a couple of weeks ago I could go to webinars on the left side bar, then select reports, then go to the specific webinar within the selected time period and click on either registrants or attendees and export a report. Now when I go to repor... Show more

Hi, 

 

As of a couple of weeks ago I could go to webinars on the left side bar, then select reports, then go to the specific webinar within the selected time period and click on either registrants or attendees and export a report. Now when I go to reports and select webinars, it only gives me the 3 options and they are all regarding "registrants" and not "attendees".  Can someone please tell me how in the heck can I do this now? This is so frustrating.  Also the zoom support number on your top sidebar is not a working number. 

 

Please advise me how to do this. If this is no longer offered, we may be moving to a different company that offers this feature. 

 

Thank you. 

 

 


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How to show I tried to enter a meeting

I really hope someone can help me. I need to show that I tried to enter a meeting but that I sat in the waiting room the whole time. Is there any way to see this in my own zoom records? Can the host see it in theirs? I don't think this is a meeting I... Show more

I really hope someone can help me. I need to show that I tried to enter a meeting but that I sat in the waiting room the whole time. Is there any way to see this in my own zoom records? Can the host see it in theirs? I don't think this is a meeting ID with invited participants, just a general shared link. It is critical that I have some sort of documentation. Can anyone suggest anything, please?


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new filter option in call center agent report

I would like to request the inclusion of a specific "Work Started" filter option in the agent history report in the contact center

🌟 Shine with Zoom this May 🌟

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into ne... Show more

Get ready to explore, connect, and supercharge your Zoom experience! We’ve lined up a powerhouse series of events this month — all designed to boost your productivity, sharpen your skills, and keep you ahead of the game. Whether you're diving into new features or getting one-on-one time with Zoom experts, May is packed with opportunities you won't want to miss.

 

Here’s what’s coming up:

 

📅 May 7: Zoom Workplace (Meetings + Productivity) Open Office
Ready to transform your everyday meetings into powerful, productive sessions? Join us to discover insider tips, pro workflows, and new ways to get more from Zoom Workplace!

 

📅 May 8: What’s New at Zoom? (April Releases)
Be the first to explore Zoom’s newest features and enhancements! We’ll break down what’s fresh, what’s improved, and how it all makes your workday smoother and smarter.

 

📅 May 14: Zoom Phone Open Office
Take your Zoom Phone game to the next level! From smarter call handling to streamlined workflows, our experts will show you how to make every conversation count.

 

📅 May 21: Zoom AI Companion Open Office
Curious about AI at Zoom? See how our AI Companion can simplify your day, boost your efficiency, and help you work smarter — not harder. Bring your questions and get live answers!

 

📅 May 28: Zoom Contact Center Open Office
Deliver standout customer experiences with Zoom Contact Center! We’ll walk you through best practices, powerful features, and smart strategies to engage and support your customers like never before.

 

Don’t miss your chance to learn, grow, and lead with Zoom this May. We can’t wait to see you there!

 

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.
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Missing data on registration reports

When I export my registration report to Excel, the fields for Sign-in time and Sign-out time are nothing but a series of Xs. The actual sign-in and sign-out times to not appear. How can this be remedied?

AI Reporting

Does anyone know where to find AI reports for the following AI tools? Consumer sentiment for closed calls and agent talk metrics where it shows the talk speed on closed calls?

APP.ZOOM.US does not load on iPad browser

I often use the call centre in zoom's desktop app and webpage, I want to do the same on my iPad, but when opening zoom in chrome, safari on iPad, there is no call centre in it, and when accessing the webpage, the page loads as blank.Please let me kno... Show more

I often use the call centre in zoom's desktop app and webpage, I want to do the same on my iPad, but when opening zoom in chrome, safari on iPad, there is no call centre in it, and when accessing the webpage, the page loads as blank.

Please let me know how can I use the call centre on my iPad say, at the moment I can only use remote desktop to do this.

Thank you very much for any reply


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Voice queue summary report

I am trying to understand the metrics on the voice queue summary report for ZCC. for example, what's the difference between offered and offers total. 

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Agent Report

Hello, I am trying to find the utilization percentage for my agents. Although I do notice that we have productive tasks listed under the not ready status and wanted to see those tasks fall under the time they were occupied. Any help with this issue?

Insight into use of branch in Flow?

Hello Community. I recently added (to both my voice flow and a messaging/webchat flow) a branch that consumers could select to follow, that simply provides them with a website address they can visit, to receive instructions on how to install our soft... Show more

Hello Community.  I recently added (to both my voice flow and a messaging/webchat flow) a branch that consumers could select to follow, that simply provides them with a website address they can visit, to receive instructions on how to install our software.  This branch does not end in a queue, but rather in a "SendMedia" with url to a website.  Why did we add this?  One of our top call drivers is an ask for install instructions.  We're hoping to minimize the count of these unnecessary engagements to the queue.

 

Now that I've added these branches to the flows, I want to be able to see how many people are visiting them.  

I do not see a way to do so in the existing Reporting, and Zoom Support says it's not possible.

 

Do you, as a community, have any ideas on how this can be accomplished?  I'm open out-of-the-ordinary ideas.  Maybe there's something I can add to the flow that creates a flag of some variety, and then I can get a count of flags created during a time period?

 

Also, in the Flow reporting/analytics, what does "Contained" mean?  I'm assuming my new branches are getting reported as such, but I do not know if there are other scenarios that result in a "Contained" flow result.  Is there a way for me to see a report of how many flows ended in "Contained" in January and compare that to February?

 

Thoughts?  Thank you!

 


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