About GregoryLee

GregoryLee · 2024-06-25 12:26 AM

Hi all, I read the June Update notices and discovered an AI update to ZOOM regarding supervisors in the Contact Centre environment being able to undertake Automated QA using AI within Zoom. I cannot find any specific guides for this and seeking if an...

GregoryLee · 2024-10-01 04:27 PM

Thanks Rick,Just the info i was looking for. Appreciate your assistance and response.RegardsGreg

GregoryLee · 2024-09-30 04:27 PM

Hi Rick, Below is the ink to the article I found the information in.Getting started with Contact Center AI | ZoomIt related to the AI capability of assisting managers and leaders in assessing agents calls and provide a summarised analysis of agents i...

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