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Contact Center and Virtual assistant

Any Financial Institutions using the Contact Center and Virtual assistant Zoom services? Curious on whether it meets compliance requirements and how you are using Chat/Virtual assistant within your environment.

tgubser by Newcomer
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Zoom Contact Center Audio

GM - Does anyone have the list of audio ports that are necessary to have open on a corporate firewall? Our Zoom Contact Center team has no audio on calls that are arriving. However, Zoom phone seems to work fine.

btrain8 by Newcomer
  • 1000 Views
  • 1 replies
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Zoom log integration with New relic

Hi All, I am looking for a way to integrate zoom application logs with New relic. I need to send all zoom application logs to New relic application for audit purposeHas anyone done it before or is there a way to do it? i tried to check the documentat...

How To Empower Your Customer Service Agents

"What’s the best way to offer friendly, faster, and more efficient support to your customers? By giving your customer service agents the resources, best practices, and authority to do their jobs well. It’s a concept called 'agent empowerment.' At fir...

Agent-empowerment-blog-image2.jpeg
Bri by Moderator
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