I've just spoken to support and already submitted feedback/feature request on this topic.

We are new to Zoom, my users use the Zoom Workplace desktop client, specificially the chat function of ZCC to serve our clients. 

Adjusting the font size (Settings > Accessibility > chat display size) only changes the font size in Team Chat, but not ZCC.

• As a workaround, we adjusted the user's screen scale up to 125% from 100%. 
• The other fix for this is to use the Web App version where the font size is controlled by the browser. The preference is for our staff to use the desktop app.

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Is there a feature/function in Zoom where the transcript from chat (web) in contact center that will automatically bring the transcript into a task or Zoom Session history record? 

All of the help articles I am finding all speak about Meeting chat and that's not what we are looking.  We need to transcript from the chat to come back into Salesforce so we have record of what was talked about - and are able to view the history of that conversation. 

We have just rolled out Emails for Zoom Contact Center - we are a fairly small/mid size company and were using gsuite for most of our operations. Our customer service team is used to some functionalities from the delegated inbox/gmail that are missing - especially with previewing documents and images without having to download them as well as being able to actually download inline/embedded images within the email.

Is this something Zoom is working on and does anyone know how to escalate or add to that feature request. 

We are testing the use of Evaluations and Calibrations and I think I broadly understand how these features behave.  What I'm missing is the process/actions possible post one or more Calibrations of an Evaluation.

If there is a material difference between an Evaluation and a Calibration(s) how is this highlighted?  What actions could this trigger or is this just reported and actions need to be taken offline (e.g. discuss differences with Evaluator to ensure more consistent assessment going forwards / Replacement of original Evaluation with a new one)?

Am I missing features that perhaps:

• Provide feedback to the original Evaluator
• Automatically adjust the original Evaluation Score
• etc.

Any advice/tips on the practical use of Calibrations would be appreciated.  Thanks!

I received a communication from Zoom using the email address teamzoom @ e . zoom . us. I'd like to confirm whether this is an official and secure address. Can someone from the Zoom team or the community verify if this domain is genuinely associated with Zoom?

Thank you!

ref: https://community.zoom.com/t5/Billing-Account-Management/Maybe-a-new-Zoom-scam/td-p/66270

My apologies if this is in the incorrect thread. I have had an account for several years. I decided to enhance security with Sign in with Apple (SIWA). I signed in, logged out of all devices, and followed these instructions. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067602. They may not have been clear. On that page I observed Sign in email is the Apple relay email and the linked account shows "Apple." Should I remove the Apple relay email and enter the Hotmail account? Thanks!

Good Morning,

Our contact center people each have a personal line as well as using the contact center lines.  sometimes they may use their personal line for recorded calls with a customer.  The supervisor of the department wishes to be able to listen to the recordings from the personal lines, but when she goes in to Phone system management under the logs, she doesn't see the recordings.  She can see the recordings made from the contact center under contact center management.  does anyone know what access is needed for her to see the personal line recordings under phone system management?

Thank you

Hundreds of calls every day are being added to our Dynamics CRM system with no other information besides 'voicemail added' and a link that does not work. They are all being created under my name since I did the integration. Zoom support says they  cannot turn this off and they cannot add more or correct information to it. This is extrememley unhelpful information and only bogging down our system.

I recently retired and lost access to my workplace zoom account. I'm trying to buy an account, but Zoom keeps insisting I already have one. Help!

I have tried all my email addresses (I have three), but zoom evidently has linked all of those addresses to the workplace account.