Initially, when the browser prompts for microphone and camera permissions, and I grant them, the zcc web SDK used to remember these preferences. In subsequent sessions, the camera and microphone would automatically turn on without additional actions needed.

However, for the past few days, even after granting permissions in the browser:

1. The camera and microphone default to off for every session.
2. I have to manually enable them each time I start a new session.
3. This behavior persists across sessions, despite the browser already having permissions saved and marked as "Allowed.",  How can I configure the SDK to remember the user's camera and microphone preferences across sessions?

Has anyone ever witnessed this issue before? Unfortunately there is no option to include screenshots, but in the Zoom Workplace, all my other tabs "meetings" "team chat" "phone" etc. are functioning except the "contact center". It seems to be stuck on the loading page, with "loading contact center" and the loading wheel. I've updated all system requirements, and my Mac version seems to be compatible, but no avail.

My CC is used for incoming and outgoing calls as well as a call center entry point to get ahold of my agents. 
I also use Zoom phone for another tier of agents who perform similar duties and contact the same clients. 

When my agents call from Zoom Phone, the outbound caller ID is set to the main company number. 

Is there a way to set the exit point for contact center outgoing calls to match that same company number so that our clients see a consistent number across both platforms? 

In CC Management > Phone numbers I cannot include the main company number as it's assigned. 

Hello,

This week, the Zoom VDI Workspace stopped working in our Citrix environment.

We received the following notification:

"Your App Version needs to be 5.15.10 VDI plugin or higher to sign in. Please contact your IT team to update your app."

We have been using Zoom version 6.0.11 and also tested versions 6.1.12 and 6.1.10, but we’re still seeing the same error.

We updated the Zoom VDI plugin on our thin clients from version 5.16.10 to 5.17.11, which, according to Zoom's website, should be compatible with these versions.

However, we are still receiving the error message stating that "App Version needs to be 5.15.10 VDI plugin or higher."

Any ideas on why this might be happening? I’m also wondering if there’s a way to contact Zoom's Technical
Team directly, as we currently cannot use the Zoom VDI app in our Citrix setup.

Thank you in advance.
Chris 

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