Flanagan
New Member
New Member
since ‎2024-09-19
‎2024-09-19

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ZCC Reporting

2024-09-19 06:51 AM
I need to build a subscription report for call details (call count, average hold, average call duration, etc.) in our Contact Center to report on calls during certain time of the day. Mainly Monday-Friday 5pm till 7am and all-day on the weekends. I c...