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After Most Recent Update Contact Center Cannot Merge Calls

ShainaAdmin
Newcomer
Newcomer

‎2024-10-10 02:04 PM

Our business uses contact center for our intake calls. Part of our intake process requires merging calls so that one operator, the client on the phone, and a manager can be merged into the call. This used to be an option with a merge call button. Now there is only an add call button where the only options are to warm/cold transfer instead of merging the call. Has anyone found a setting or work around for this? 

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Bmaylen401
Newcomer
Newcomer

‎2024-10-10 02:29 PM

I’m sorry I just had time to download the app again so I am able to do a zoom tomorrow anytime after 1 PM if that works for you as well, thank you very much.

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