Hey everyone,
My work revolves around answering inbound calls and doing outbound on ZCC which I typically do via the Zoom Desktop App. However, in preparation to work remotely soon, I tried using the Zoom Web App on Chrome on my Tablet (Huawei Matepad); as ZCC is not in the Mobile App, which has previously worked a few months ago.

Testing the speaker and mic settings worked fine but whenever a call comes in, I am unable to hear the customer nor speak to them; the automated transcript also fails to register anything. At first I thought it just had to do with the tablet but when I tried using the Web App on my desktop (the same one I typically work on via Zoom Desktop App) the same issue persists.

Tl;dr:
Unable to hear customer nor speak to them on ZCC via Web App. Tried on both Tablet and Desktop where speaker and mic is detected properly in the settings.

Any ideas on how to resolve this issue? (Tried updating chrome, restarting tablet, etc.)

I'm trying to broadcast via Zoom, but the downside of Zoom is that the screen freezes or the level is low, so the screen resolution is low. I want to know which promotion I should purchase to be able to broadcast stably.

It is difficult to use because the method of inquiry is difficult..

Does anyone know the difference between a personal account and a company account?

We're trying to use fields from Salesforce in our call flows to route calls directly to users or queues.  I cannot seem to find any documentation on how to do this in the call flows even after we have completed out Salesforce integration.  Any idea of where documents might be for this? 

To Zoom Support Team,

I'm writing on behalf of my entire development team to report a critical and widespread performance issue we consistently experience when using Zoom's screen sharing feature concurrently with PHPStorm (an IDE by JetBrains). This problem significantly impacts our collective productivity and renders our development environment almost unusable during Zoom calls.

The Problem: Excessive CPU Usage and System Lag

When any member of our team is in a Zoom meeting and/or shares their entire screen, their system's CPU usage spikes dramatically. 

Specific Symptoms:

• Extreme Sluggishness in PHPStorm: The IDE becomes incredibly unresponsive. Simple actions like right-clicking to open a context menu can take 2-5 seconds, terminal commands execute with significant delay, and scrolling or typing within the code editor experiences severe lag.

• Overall System Slowdown: Beyond PHPStorm, the entire system feels sluggish, impacting other applications and general user experience for our developers.

• Consistent with Screen Sharing: This issue is directly tied to active screen sharing in Zoom. The moment a team member stops sharing their screen, PHPStorm's performance immediately returns to normal, and the high KernelTask CPU usage drops.

• Reproducible Across the Team: This is not an isolated incident. It consistently happens every time any team member shares their screen via Zoom while PHPStorm is open.

Our Team's Setup:

• Zoom Version: 6.4.12(64384)

• PHPStorm Version: 25.1.3

• Operating System: Windows 11

What We've Already Tried:

Our team has collectively attempted various troubleshooting steps, including:

• We've already escalated this to the official JetBrains + PHPStorm support team, and while they tried to help, their efforts were unsuccessful.

• Updating both Zoom and PHPStorm to the latest versions.

• Disabling plugins in PHPStorm.

• Resetting PHPStorm's settings.

• Adjusting Zoom's screen sharing preferences (e.g., enabling/disabling "Optimize for video clip").

None of these actions have resolved the issue for any team member.

Our Request:

This problem has also been documented by other users in the JetBrains YouTrack system as WI-81625, indicating that it might be a broader compatibility or interaction issue between Zoom's screen sharing mechanism and JetBrains IDEs.

Given that the problem immediately resolves when screen sharing is stopped in Zoom, it strongly suggests an interaction issue on Zoom's side with how it handles screen rendering or resource allocation when other demanding applications like PHPStorm are open.

Could you please investigate this issue from your end? It would be highly beneficial if your team could collaborate with JetBrains to find a definitive solution. This is a significant pain point for our developers who rely on both Zoom for communication and PHPStorm for coding.

Thank you for your time and assistance.

Ready to do more with Zoom this July?

Unlock new ways to work smarter, connect better, and stay ahead with this month’s power-packed lineup of live sessions. From insider updates to expert tips and open Q&As, we’ve got everything you need to sharpen your skills and get the most out of your Zoom experience.

Here’s what’s coming up:

📅 July 2: Zoom Workplace Open Office
Unlock the full potential of Zoom Workplace! Learn productivity tips, explore features, and bring your questions — our experts are ready to help.

📅 July 9: Zoom Phone Open Office
Master seamless communication with Zoom Phone. Join us to learn best practices, streamline call workflows, and get real-time support.

📅 July 10: What’s New at Zoom?
Catch up on everything Zoom released in June! Discover fresh features, key improvements, and how they can make your day-to-day smoother.

📅 July 16: Zoom AI Companion Open Office
Tap into the power of AI! Explore how Zoom AI Companion can support your work and boost efficiency — plus, get your questions answered live.

📅 July 23: Zoom Contact Center Open Office
Take customer experience to the next level. Learn more about Zoom Contact Center capabilities and ask anything during this interactive session.

Grow your knowledge, connect with experts, and make the most of Zoom — we’ll be right there with you. Can’t wait to see you this July!

💡Looking for more? Explore additional webinars, live product trainings, and on-demand content via the Customer Success Hub.

Is there a feature/function in Zoom where the transcript from chat (web) in contact center that will automatically bring the transcript into a task or Zoom Session history record? 

All of the help articles I am finding all speak about Meeting chat and that's not what we are looking.  We need to transcript from the chat to come back into Salesforce so we have record of what was talked about - and are able to view the history of that conversation.