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Community Champion of the Month!

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What is Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Change of Payment Method

I am based in Singapore and a subscriber of Zoom Pro. Can someone please advise me on how to change my billing method to Bank Transfer instead of Credit card payment. This is a corporate policy to make all payments via bank transfers in my company, t...

Can't reach audio and video settings

Hi, I saw in many tutorials that i could reach audio and video settings by clicking on my profil photo but for now, when i do this, i can only see my user name , some billings informations and "logout". My goal is to go on video and audio settings be...

Dovane by • New Member
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Duplicate call answer screens

Good morning all, new to Zoom phone and Contact Center. We have integrated with Salesforce. As I understand it, for calls to be logged in Contact Center, they must be made and/or answered from within Contact Center in Salesforce. All OK so far...exce...

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