I am new to Zoom Contact Center. When I design an IVR Flow and try to send data to a CRM system using the HTTP Call widget, I face an issue.

When I send Digit input collected from the caller, the data is sent successfully. However, when I try to send other values such as Caller ID, Caller Number, or Callee Number, the data is empty and not passed to the CRM.

This usually happens because those call-related values are not automatically available to the HTTP Call widget unless they are explicitly mapped or stored in variables earlier in the flow.

Hi everyone,

I’m working with Zoom Contact Center and building an IVR flow that sends data to an external CRM using the HTTP Call widget.

Digit input collected from the caller is sent successfully, but I’m having trouble passing caller-related details like caller ID, ANI, or called number. These values either come through empty or are not included in the payload.

I wanted to ask:

• Are caller metadata fields available by default in the HTTP Call widget?

• Do they see explicit mapping or assignment to variables earlier in the flow?

• Is there a recommended way to capture and pass these values reliably?

If anyone has handled this before or can point me to the right approach, I’d appreciate the guidance.

Thanks in advance.

Hello,

I am currently using a subscription plan that renews on October 16, 2026. I have already requested to cancel this subscription.

I would like to pay only for the charges incurred up until December, and since I have requested cancellation, I would like to ensure that no charges are billed from January onward.

For your reference, the annual cost of the plan is KRW 223,700, and I am currently being charged KRW 18,641 per month.

Please confirm that the subscription will be terminated accordingly and that no further charges will be applied after December.

Thank you for your assistance.

Best regards,

I am using an individual Zoom account (not managed by an organization). When I try to enable virtual backgrounds in the Zoom app, the option is blocked or grayed out on the Zoom website, even though you are the account owner. I have already:

Checked and confirmed all account-level and group-level settings for virtual backgrounds.
Verified that your device supports virtual backgrounds (since it works with your personal account).
Signed out and back in, and reinstalled the Zoom app.
Ensured you are not signed in with multiple accounts.
Confirmed your account is not managed by an organization or IT team.
Despite these steps, the virtual background setting remains blocked and cannot be enabled.

Hi

Is there a way to have multiple phone nos (Mobile/Work/Home) for a employee in the Address Book but be able to hide public view of the numbers? We want the HR Agents (having access to the queue/Contact Center) to be able to see all the phone numbers/details but not for the numbers to be visible to people outside the Contact Center. Is this possible to be done?

Ramki

Good evening,

I have no more access to my original e-mail address used to create my ZOOM account! 

Therefore, I have no access to my zoom account while I have paid my bill (see the attached proof of payment).

Could you please help me to access to my account?

With thanks,

Nkunzi

I purchased Zoom Business, having previously been using Zoom Pro. The reason for upgrading was my understanding that we could use one paid account for two meetings simultaneously, but after using it, this proved incorrect. Therefore, I want to revert to a Pro account.

On the latest version of Zoom Workplace app, using a Lenovo workstation, and Yealink WH 64 wireless headset.  Mostly it seems to work ok then for no reason calls will come in and when answered there is no audio.  Keep the sound app open on another screen when this happens the mic appears dead.  No moving of the volume as I speak.  When I use in another app headset works fine.  Then for no reason I can find the calls start working again. This happens intermittently, a reboot sometimes fixes sometimes not.  I uninstalled and reinstalled the application, changes headsets, next is to try a new computer.  anyone else have this issues or a solution?