Our team is running into an issue with agent schedule adherence. When we run the report it does not give us the opportunity to "fix" the historic information. We use this in scenarios such as a call runs long and the agent doesn't go on break at the right time. We wouldn't want to count this against the agent. The only solution we have found is to manually update their schedule for the prior day by using the Schedule adherence report. The problem with this on top of being time consuming, is the report tells us the agent is out of adherence and for how long, but not at what time the exception started. Does anyone have any advice on measuring this?

Hello,

I'm wondering if I'm just not seeing this or if it exists.

I'm creating a Wallboard view, and I want to be able to see agents that are opted-in/out of a queue. 

So for example, if I'm looking at a specific Voice Queue, and I'm looking at Agent Availability details, I can see Agents that are marked Ready (regardless if they are actually opted-in to this Voice Queue). So at quick glance it may appear that I have 3 Agents ready.... but not calls are being answered because the agents are actually opted-out of the queue itself.

Anyone else run into this and have a solution? (Did I just not see the wallboard widget I need for this?)

Thanks!

Is it possible to stream from a Canon EOS R100
to a Galaxy Tab A9 +5G?
Should the Elgato Cam Link 4K be recognized
as a video source in Zoom?

Можно ли настроить потоковую передачу с Canon EOS R100 через Galaxy Tab A9 +5G?

Должен ли Elgato Cam Link 4K распознаваться в Zoom как источник видео ?

We need your guidance in defining the precise condition that determines whether a call is transferred and answered by third-party call center.

Previously, after discussing with Zoom POC, we decided to rely on the contact_center.engagement_ended webhook. In the payload, we checked the flow_name == ExternalTransfer condition and derived whether the call was transferred and answered by third-party call center.

However, we’ve recently observed a few cases where the above condition was met, but the call wasn’t actually transferred to the third-party center. This is leading to incorrect third-party transfer counts being displayed as part of our various dashboards.

Could you please help us determine the exact condition we should monitor to confirm if the call is successfully transferred and answered by the third-party center?

We are US based call-center and want to implement callback option for callers when they are waiting in the Queue. We notice that ZCC uses 11-digits 1xxxyyyzzzz when accepting caller's phone number for the purposes of callback.

Is there a way to use only the 10-digits (excluding 1)? Since it could be confusing when callers want the callback on a different number.

Anyone can refer a freelancer in Latam a power user of Zoom Contact Center who can help us with a few projects? 
We r seeking someone to deliver fast prototyping and dev work when it comes to deploying IVR - Virtual Assistant and reporting needs. 
Any leads will be appreciated.