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Not-Ready Forced

issueswzoom
Newcomer
Newcomer

‎2024-04-11 04:26 PM - edited ‎2024-04-11 04:27 PM

We have noticed a few of our accounts, under the "Contact Center" have been showing up as "Not Ready Forced" for their status, but we have that setting turned off under preferences. Does anyone know why this would be happening? 

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Arps
Community Champion | Employee
Community Champion | Employee

‎2024-09-30 01:25 PM

Hello!

Check your Agent Reports under Analytics & Reports, Contact Center.  There you can pull up the status history and see why your agents are going into Not Ready Forced.  


Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

Thanks! Rick

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