Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!
We are new to ZCC. Is it possible as a supervisor or admin on the account to end an engagement that's waiting in a ZCC queue? We had a situation where there was a callback waiting in the Q that didn't need to be made, but I couldn't find a way to clear it out and the agents couldn't get past it to move on to the next..... What are the options in a situation like that?
Show less
What I have done is created two flows, one is the normal Contact Center flow and the other is it's Management flow. I use the management flow to change the state of the Contact Center flow. For example, by using a global variable in the management flow, I can instruct the other flow to shut (by pass) it's queue and just take voicemail, when the emergency variable is set to true. This works fine, but what else I would like to do is send an e-mail to the other supervisors informing them that the queue has been set to emergency mode. I have not been able to find away to do this, is it possible and how? Do I need an e-mail channel license to make this happen?
Show less
Any ideas, since the Zoom Contact Center maintaince over the weekned, my contact center uses are no longer able to transfer calls through to Zoom Phone users. We have been doing this for the past 10months but now it won't let us. We have changed nothing.
Show less
hi,
within the flow I have collect input widget. I need to find a way to spell these digits. sounds very basic, but i can't seem to get this work. any help is appreciated.
I was trying to search manage entry point option on : contact center management > flows > "flow channel a (email)" ellipsis (...) > manage entry point if it's connected can you guide on me how?
unfortunately, I'm unable to find that said option on ellipsis (...),
may i know is it connected to flow's diagram editor on why it doesn't appear.
Show less
Previously my org has omni-channel enabled and having Presence Statuses. I'm trying to enable Omni channel Sync in Zoom contact center and map the Contact Center Integration (CCI) Callbar Status field to Salesforce Status field and saving it. It's throwing error as 'Please set Omni-Channel relation'. How can I resolve that error? Any help is appreciated.
Show less
How do I block a phone number as Spam from the Contact Center. I found all the ways to do it through the regular Zoom phone, but not Contact Center.
