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Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!
Any ideas, since the Zoom Contact Center maintaince over the weekned, my contact center uses are no longer able to transfer calls through to Zoom Phone users. We have been doing this for the past 10months but now it won't let us. We have changed nothing.
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hi,
within the flow I have collect input widget. I need to find a way to spell these digits. sounds very basic, but i can't seem to get this work. any help is appreciated.
I was trying to search manage entry point option on : contact center management > flows > "flow channel a (email)" ellipsis (...) > manage entry point if it's connected can you guide on me how?
unfortunately, I'm unable to find that said option on ellipsis (...),
may i know is it connected to flow's diagram editor on why it doesn't appear.
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Previously my org has omni-channel enabled and having Presence Statuses. I'm trying to enable Omni channel Sync in Zoom contact center and map the Contact Center Integration (CCI) Callbar Status field to Salesforce Status field and saving it. It's throwing error as 'Please set Omni-Channel relation'. How can I resolve that error? Any help is appreciated.
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How do I block a phone number as Spam from the Contact Center. I found all the ways to do it through the regular Zoom phone, but not Contact Center.
Hello Everyone, I just need to understand if Phone Management is required to operate Zoom COntact Center in any way. What i understand is that if you have a global phone assigned to Call Queue/Auto Attendant the system itself manages the routing of call and Phone assignment to individual users are not required in any way. Can someone confirm. Thanks in Advance!
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I want to setup smartermail on contact center management > preferences > email engagement > connect new email.
however, after i click on it, they only show through google or microsoft only.
Hi im trying to edit the pool of Extensions which gets assigned to new users. in particular, which range it chooses from, as i cant see the setting. And whether there is a setting where it can go back and reassign an extension which is free as opposed to working its way up the pool of available extensions. Thanks Michael
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