zoomshoes
Explorer
Explorer
since ‎2024-08-26
‎2025-01-08

User Statistics

  • 8 Posts
  • 1 Solutions
  • 0 Likes given
  • 3 Likes received
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User Activity

Contact Center - Call Back features

2025-01-06 06:18 PM
Hi all, I am working through the features of Call-Back in the Menu-based Interrupt. I am wondering how does it integrate with the agents in a queue? What come first? Does Call back place an agent in the queue in a reserved state while it calls back a...

Text to speech has different audio qualities

2024-09-03 02:44 PM
Hi all, I have noticed in contact center the text to speech has different audio qualities. The text to speech created in the flow is different to that created in the assets library used on the queue. It is quite noticeable when the voice swaps betwee...

When importing Users into Contact Center, when the Region is set, Country/Region doesn't match.

2024-08-27 09:21 PM
What I have experienced is that when I import users into Contact Center, I set the Region to Australia, however the Country/Region remains unchanged as "United States (+1)". This is a problem when importing a large number of users as I have to go bac...

Sending an e-mail from the flow when a certain event happens

2024-08-26 08:23 PM
What I have done is created two flows, one is the normal Contact Center flow and the other is it's Management flow. I use the management flow to change the state of the Contact Center flow. For example, by using a global variable in the management fl...
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