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zoomshoes · 2024-09-03 02:44 PM

Hi all, I have noticed in contact center the text to speech has different audio qualities. The text to speech created in the flow is different to that created in the assets library used on the queue. It is quite noticeable when the voice swaps betwee...

zoomshoes · 2024-08-27 09:21 PM

What I have experienced is that when I import users into Contact Center, I set the Region to Australia, however the Country/Region remains unchanged as "United States (+1)". This is a problem when importing a large number of users as I have to go bac...

zoomshoes · 2024-08-26 08:23 PM

What I have done is created two flows, one is the normal Contact Center flow and the other is it's Management flow. I use the management flow to change the state of the Contact Center flow. For example, by using a global variable in the management fl...

zoomshoes · 2024-09-12 07:05 PM

Something else I have found in regards to importing users into Contact Center, is that one cannot pre-populate in the spreadsheet the "Default Outbound Queue for Voice Channel", one would think that if is turned on in the queue, the agents would have...

zoomshoes · 2024-08-26 08:09 PM

I also searched for the same thing, but what I also found was that you can set a variable to have more then one content. When it comes to displaying the variable, you can use the order the variable is saved. For example, this is a normal use of the v...

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Text to speech has different audio qualities

When importing Users into Contact Center, when the Region is set, Country/Region doesn't match.

Sending an e-mail from the flow when a certain event happens

Re: When importing Users into Contact Center, when the Region is set, Country/Region doesn't match.

Re: ZCC text to speech to spell out collected digits

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