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What is the Zoom Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Erro na conversão de vídeo

Foi realizada uma audiência utilizando a plataforma Zoom, para fins de registro todas as reuniões são gravadas e, posteriormente anexadas aos processos. Ademais, foi realizada uma gravação que não está sendo possível a conversão, apenas aparece um íc... Show more

Foi realizada uma audiência utilizando a plataforma Zoom, para fins de registro todas as reuniões são gravadas e, posteriormente anexadas aos processos. Ademais, foi realizada uma gravação que não está sendo possível a conversão, apenas aparece um ícone escrito "double click", porém mesmo após clicar duas vezes tal arquivo não é convertido.
Após pesquisas realizamos os procedimentos encontrados na internet, mas nada mudou. Se puder ajudar, urgentemente. O arquivo é muito importante.


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Cannot get to zoom.us from any of my browsers. It just spins, i get a blank page No error message

Scheduler emails

I started to use the scheduler. When it sends out the invite after someone schedules a meeting, the subject line of the email has my first name in lowercase. ie: tina instead of Tina. I have checked my Google and Zoom profiles and it is all correct. ... Show more

I started to use the scheduler. When it sends out the invite after someone schedules a meeting, the subject line of the email has my first name in lowercase. ie: tina instead of Tina.

 

I have checked my Google and Zoom profiles and it is all correct.

 

Does anyone know how to fix this?


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updating zoom

please help me to update zoom as I am not able to find the check for updates link..

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Connecting

I do NOT have a firewall on, but I keep getting this message when I try to join meetings,  I have tried to call and even though I have a PAID subscription to zoom live chat is not supported. Can anyone help? zoom needs to do better on support in my o... Show more

I do NOT have a firewall on,  but I keep getting this message when I try to join meetings, 

Image 4-10-23 at 2.13 PM.jpg

 I have tried to call and even though I have a PAID subscription to zoom live chat is not supported. 

 

Can anyone help?  zoom needs to do better on support in my opinion!!!!!!


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【至急】オーディオに接続できません。

35744673-A1C6-48D1-B867-23257B7F864E.jpeg

急にオーディオに接続できなくなりました。pcとスマホ両方からアクセスしてもオーディオに接続できず、説明会に参加できませんでした。でもオーディオテストは問題なく出来てますし、以前使った時も問題なく使えていました。主催者のルームコードとパスワードで入ったのですが、URLで入ったら聞こえたのでしょうか。就活生なので、すごく焦っています！誰か助けてください

 

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Deleting videos

I'm getting messages that my videos in my account will be deleted but am not sure which ones and at what time. Can someone help me find out how I can find which ones and when? THANK YOU! SP111

Zoom version

I have windows 10 on my laptop. I cant to login to Zoom desktop application because I have the old version . I tried uninstalling and reinstalling the latest version 5.14 using the zoom_amd64.deb installer but i cant do...

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music problems

when on the desktop clint and playing music the audience cant hear.when on the phone (android) clint and playing music the audience can hear.it is a problem with the noise suprrsion, and no matter what I do with the setting, it doesnt help.this start... Show more

when on the desktop clint and playing music the audience cant hear.

when on the phone (android) clint and playing music the audience can hear.

it is a problem with the noise suprrsion, and no matter what I do with the setting, it doesnt help.

this started only in 2023. before, all was ok.

I saw that in janurary 2023 there was an update on original sound for musicians, so I guess the bug is from there.

 

please help.


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Zoom on Ubuntu 22.04 LTS timeout on login and cannot connect

I have Ubuntu 22.04 LTS on my laptop. On trying to login to Zoom desktop application, it experiences a timeout during login and does not allow me login. I tried uninstalling and reinstalling the latest version 5.14 using the zoom_amd64.deb installer ... Show more

I have Ubuntu 22.04 LTS on my laptop. On trying to login to Zoom desktop application, it experiences a timeout during login and does not allow me login. I tried uninstalling and reinstalling the latest version 5.14 using the zoom_amd64.deb installer available on the zoom.us website. This issue has been happening since one month, so updates to Ubuntu OS and to Zoom have not fixed the issue. My proxy settings are set to System's proxy settings.

On the same laptop, Zoom works fine on Windows and on Web browser in Ubuntu OS. Only the Zoom application is not connecting and timing out at login.


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