Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
2025-02-14 10:33 AM
I reached out to support but the confirmed this is not possible currently. We answer phones on a physical phone, but to help assist the staff answering the phone we were hoping the use the call summary and live transcription features in the app. It is not currently possible if the app is paired to the phone and the phone answers to the call to get those features.
2025-03-17 11:56 AM
Hello @pdavis41 . I don't the reasons you have for the people using desktop phone to handle calls if they need to use the App anyway.
Is the physical phone a VoIP phone (as in Zoom Phone)? or you are redirecting calls to an external telephone line (i.e. Mobile number?)
If it is the first one, by reading the Zoom documentation about Live Call Transcription you can see the prerequisite is to have the Zoom App; if it is the second one, because I believe you still control the call from the App, I encourage you to test it in case you haven't done so.
Let me know if it worked. If not, definitely it is working as designed and depicted in the Zoom Documentation.
Vinnie.