Dial one extension and have it automatically answered on multiple phones simultaneously?

Question

Hi All,

Is anyone aware of a way to set up Zoom Phone so that our users can dial to an extension and their call will automatically be answered by multiple devices simultaneously? Think of a scenario where the head of security needs to announce something to 3 guards located at desks throughout the facility. The guards only need to hear the message but don't need to respond. The new push-to-talk feature would work great if we were using the Zoom smartphone app in this scenario. However, we're using Polycom VVX 311 and VVX 411 handsets. In general, is this possible? If our Polycom phones are the limiting factor, is there a handset where this would definitely work?

Eliot · Accepted Answer

hi @tonetl

based on zoom documentaion, i agree with @Vinnie that zoom cloud paging will meet your requirements.

another approach is to use native poly vvx paging. poly vvx desk phones have a way of paging other vvx phones that are set up to do poly paging. a few years ago, i tested this and it works. please see youtube video below showing how to set up using advanced admin settings. you can also use a desk phone template to enable this type of paging.

https://www.youtube.com/watch?v=Z51gTlEAjiw

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

please see:

How to set up your cloud paging system

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058016

Cloud Paging
Cloud paging is supported on the following devices:

AudioCodes: C450HD, 450HD, 445HD
Poly: Edge E series
Yealink: T53W, T54W, T57W, T58W, T43U, T44U, T44W, T46U, T48U, T31P, T31G, T33G

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

Vinnie · Answer

Hello @tonetl

I think you are looking for the feature Zoom Phone Paging.

Look on below links how to configured and also the list of compatible Desktop Phones; the description says Cloud Paging, but it should be virtually the same for the Desktop Phone destination as Paging.

How to configure:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058016

Compatible devices:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373#h_01GWPRN88PKCAGHSPVPHAJ1HKJ

It doesn't look your Desktop Phones are compatible, but it is so easy to configure it that I think you should try it anyway. Below what the document says are compatible devices.

AudioCodes: C450HD, 450HD, 445HD
Poly: Edge E series
Yealink: T53W, T54W, T57W, T58W, T43U, T44U, T44W, T46U, T48U, T31P, T31G, T33G

I hope this helps. If it answers your question, mas it as (Accept as Solution).

Vinnie

Dial one extension and have it automatically answered on multiple phones simultaneously?

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