I previously asked if I could log in from different locations before purchasing Zoom, and I was told it was okay by the sales agents. However, after I bought Zoom Phone, my account was suspended when i login from different locations, they said we cant specify exactly why we suspended but its due to violation of their policy. I appealed multiple times and received responses very late. The support agents kept redirecting me from one ticket to another.

I was also informed that since I hadn’t used the services, no charges would be deducted. Yet, I was charged again on the 20th of this march. My account is suspended, preventing me from logging in or manually removing my payment details.

There is still an active ticket (BIL1838702) with an agent named Ella Rendora, who said it would take 48 hours to cancel my subscription. However, it has been more than 48 hours, and she is not responding to the ticket.

I don’t know what to do at this point—my billing information is stuck with Zoom, and I need to cancel my subscription immediately. i have created a new account to reach out here and see if someone can help me get my card removed.

Hi Zoom Support & Service,

I immediately need to integrate zoom scheduler (calendar, appointments, meetings, etc.) onto my Apple Calendar.
FYI - I do not use google, microsoft, or other products. Only with Apple!

Thank you for your prompt reply with tips how to work well with Apple Calendar!

Nice greetings,
JUE6

Hi. this is very recent. When I share a video, I can't share the sound with other people if I have my headphones connected to the computer. I've tried many changed on zoom, but I can't fix it. Or do I have to change something on the computer? help, please. Thanks

I am running Windows 11. Everytime I try to join a meeting on the desktop app, the meeting will open, ask if I want to join with computer audio, and when I click to join it crashes the window, loads the window again a second time, and then crashes. WHen I try to join again, it says that I am already in a meeting and asks to close it. I am also unable to join via web browser before updating to the most recent version. I have done an uninstall and done a clean install with CleanZoom. I have tried both the 64 and 32 bit versions and neither work.

I reached out to support but the confirmed this is not possible currently. We answer phones on a physical phone, but to help assist the staff answering the phone we were hoping the use the call summary and live transcription features in the app. It is not currently possible if the app is paired to the phone and the phone answers to the call to get those features.

How do I find my recording of a Zoom Meeting I already did, with the Basic Plan?  It isn't showing up under the "RECORDINGS" tab on my profile? I set it up to record immediately at the start of the meeting.  I am aware that I only get 40 minutes with the Basic Plan.  Even so, it still isn't showing up for me.  Any advice?  I am new to this.   Thanks in advance!

I paid for the Pro license, but despite that, even after 3 days I am still treated as "basic". Yes, I log in with the same account from which I did the purchase. The purchase was acknowledged by Zoom - they even sent me the bill. The most frustrating thing is that I cannot even open a support ticket, because the system has to recognise you as Pro, and I am taken as Basic. Chatbot is a waste of time...I tried sending mail to the billing (to the email I got my bill from), but no-one seems to attend those. What is happening? I need help urgently.