After the recent update, it’s become very difficult to manage chat messages during my Zoom sessions. Earlier, I could easily see all private messages sent by participants to the host in one place. Now, I need to select each participant to view their message, which is not practical when handling large groups.

As a teacher managing big online classes, this change has made it much harder to interact with students. I kindly request Zoom to bring back the previous chat behavior or provide an option for the host to view all private messages together.

Zoom chat gets stuck and doesn't auto scroll to the latest messages, I am in a big group  and many times it stops scrolling and you don't know if there are new messages or not, so I don't get information in a timely manner, then I  start scrolling and there are like 10-20 new messages, then it works for a few seconds, and stops - gets stuck again. Using IPAD pro , zoom on iphone also has the  same problem. everything is up to date, fix it please , or let me know how I can downgrade to older versions if it is possible. Thanks

Hi everyone,
I’m experiencing a very unusual and rare issue involving Zoom Chat when it’s embedded as part of our customer support workflow on my energy utility information website lescobil.pk (we help users check and retrieve electric bill records).

Issue Overview

We use Zoom Chat for live assistance during peak traffic hours. Over the last 2 weeks, we’ve occasionally noticed that messages sent by either the visitor or our agent are delayed by 3–7 minutes before appearing on the other side. This only happens mid-conversation, not at the start.

Rare Conditions Observed

This delay:

• does not occur consistently

• happens only when 3+ users are chatting simultaneously

• triggers more frequently when users upload screenshots of their bill

• is not tied to network downtime (we monitored latency)

• does not produce UI errors or “Message Failed” notifications

  Environment Details

  • Zoom Chat Web Client embedded through the official method

  • Host environment: Cloudflare CDN + WordPress

  • Browser variety: Chrome/Edge (latest)

  • Hosting: VPS with 4GB RAM

  • No custom JS modifications to the chat widget

    Troubleshooting Done So Far

    We’ve already:

    ✅ Disabled all caching on chat pages
    ✅ Whitelisted Zoom endpoints on our firewall
    ✅ Verified SSL handshake with Cloudflare
    ✅ Tested without plugins (same behavior)
    ✅ Monitored browser console (no warnings logged)

    Log Observations

    The only suspicious pattern we see:

     

     

    [Zoom Chat WebSocket] ping/pong latency spiked: ping: 7800ms pong: 8200ms

    …but only on affected sessions.

    Frequency

    Roughly 1 out of every 70–100 sessions.

    Impact

    When users try to retrieve past LESCO bills through our support team, the message delay makes the service feel broken or unresponsive.

    ---

    My Questions:

    1. Is this a known behavior related to WebSocket congestion?

    2. Are there recommended Zoom-side load thresholds per concurrent chat session?

    3. Is there a way for us to force a retry mechanism or client-side reconnection on delay spikes?

    4. Should we consider routing the chat iframe outside Cloudflare proxy rules?

       ---

       I’d really appreciate guidance or official documentation suggestions. This issue is extremely rare but negatively impacts trust, especially for government-related utility services.

       Thanks in advance!
       — Usman
       lescobil.pk

 I blocked someone and then deleted their chat but now we settled the issue and we've been trying to talk but I cant unblock because I can't find their contact and when they try sending a friend request to me I can't see it, I hope zoom can come up with a solution for this issue.

Zoom now allows for accessible semantic links within the chat which I prefer to use for accessibility reasons - this means I type a sensible title and use the link function to convert it to a semantic link. 
However, if saving the zoom chat, the export is a text file only and the url is not parsed or included, only the title. This means that if I wanted to include the chat history and any links as a follow up with a recording for participants who missed the meeting, the chat is only saving part of the information. 
Now that I have realised this, I can do the manual double handling of including both the semantic link followed by the full url for reference but it would be better if Zoom could do this work in order to be more accessible. 

Does anyone know where I can put in a feature request around this improvement or raise a complaint or bug? 
Does anyone have any further tips for getting around these sorts of accessibility limitations within the platform/software? 

Workflow automation is a software-driven process that automates tasks through rules or workflows between systems. These can be conditional (if-then scenarios) or sequential (linear order) triggers. Zoom Workflow Automation specifically allows users to create automated workflows across Zoom services and third-party applications, enabling both simple one-step processes and complex dynamic workflows with conditional logic, loops, and delays.