Zoom crashes immediately upon joining meeting.

[capperson]

I am running Windows 11. Everytime I try to join a meeting on the desktop app, the meeting will open, ask if I want to join with computer audio, and when I click to join it crashes the window, loads the window again a second time, and then crashes. WHen I try to join again, it says that I am already in a meeting and asks to close it. I am also unable to join via web browser before updating to the most recent version. I have done an uninstall and done a clean install with CleanZoom. I have tried both the 64 and 32 bit versions and neither work.

[ExpertswhoJohn]

Hi @capperson 

Sorry for your problems. I would start up Zoom and then use the Zoom settings to check the video and audio are working before opening a meeting.  If there is an issue with the device Zoom is using for sound or video, you may be able to see what caused the crash.

Let us know how you get on.

John

[EllaPea]

I am having the exact same problem,  and did the same updates as @capperson .  This is only happening on my desktop, vs. other devices, but the video and audio are working within the settings.  Seeking sage advice, please!

[MGSR]

Welcome to the Zoom Community, @EllaPea! Kindly ensure that your device’s audio drivers are up to date. Outdated or incompatible drivers can sometimes cause conflicts with apps that rely on specific audio hardware capabilities. Here's how you can check for driver updates 

For Windows:

1. Device Manager:

   • Right-click on the Start Menu and select Device Manager.
   • Expand the Sound, video and game controllers section.
   • Right-click your audio device and select Update driver.
   • Choose Search automatically for updated driver software.
   • If an update is available, Windows will install it. Restart your system after the update.

2. Manufacturer’s Website:

   • Sometimes, Windows might not find the latest driver. In that case, go to your computer or sound card manufacturer’s website (e.g., Realtek, Creative Labs, or your laptop's brand).
   • Search for the latest audio drivers for your device model and download them.

For Mac:

• Software Update:
  • Go to the Apple menu in the top-left corner and select System Preferences.
  • Click on Software Update.
  • If there’s an update available for audio drivers or system updates, install it and restart the system.

Let us know if you need further assistance.