Zoom Virtual Agent
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What is Zoom Virtual Agent?

Zoom Virtual Agent is an AI chatbot solution that provides personalized help to your customers to enhance your team's productivity. Explore the Zoom Community's Recent Activity below to join the Zoom Virtual Agent conversation and connect with other members. If you're still looking for support, browse our Zoom Virtual Agent support articles or start a new discussion below!

Recent Activity

my screen looks bright

Soft colors such as pink and yellow that I draw on my screen do not appear on the opposite side. The colors of the application icons on my screen also look strange. Since I cannot add a photo, I am adding the link to my x.com post. If you look at the... Show more


Soft colors such as pink and yellow that I draw on my screen do not appear on the opposite side. The colors of the application icons on my screen also look strange.  Since I cannot add a photo, I am adding the link to my x.com post. If you look at the screenshot from there, you will understand better what I mean.  https://x.com/sozelciyim/status/1879281478133334301 


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Zoom Account

Hi!I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom acc... Show more

Hi!

I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

 

Thank you!


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Plans & Pricing Not showing up on page

Can someone tell me why when I click on Pricing and Plans button up top that nothing shows up on screen? I have great WiFi. 

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Campaign Management - Chat Engagement Window

Hi all - within Campaign Management we are setting up a series of chat flows. We have customised our engagement windows and added welcome screens, however, the pre-determined 'fields' available for us to display on the welcome screen are somewhat lim... Show more

Hi all - within Campaign Management we are setting up a series of chat flows. We have customised our engagement windows and added welcome screens, however, the pre-determined 'fields' available for us to display on the welcome screen are somewhat limited/restricted to 8 fields.

 

My question is two fold - is it possible to add custom fields, and if so, how would I then enable them to display within this section for us to be able to collect this information from our customers at the welcome screen? I've dabbled with variables with limited success thus far.


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Не работает виртуальная доска

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Есть варианты что можно сделать?
Пробовал: обновление обновления виндовс,драйвера видеокарты,переустановил,скачал старую версию,скачал новую версию.
С телефоном все работает, ошибка на ПК 

 

Virtual Agent does not understand question

Received acknowledgement of payment. Cannot sign in. Virtual Agent does not understand issue.  No response to "live chat" after over an hour talking with Virtual Agent.  It's like talking with a 3 year old. 

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Get Intent from Virtual Assistant Flow

We have a VA Chatbot setup and running but and we are looking to get the value of the Intent that gets selected, ideally to send via a HTTP Call block, for example we can read the Engagement ID vis this variable{{global_system.Engagement.engagementId... Show more

We have a VA Chatbot setup and running but and we are looking to get the value of the Intent that gets selected, ideally to send via a HTTP Call block, for example we can read the Engagement ID vis this variable

{{global_system.Engagement.engagementId}}

 

but we're wondering if there is an equivalent variable that holds the Intent selected by the 'Match Intent' block


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How to enable ZVA - Atlassian Integration

I am trying to follow these instructions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057618My goal is to use my confluence spaces as a knowledge base source for my zoom chatbot.I meet all prerequisites.I am instructed to:Sign ... Show more

I am trying to follow these instructions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057618
My goal is to use my confluence spaces as a knowledge base source for my zoom chatbot.
I meet all prerequisites.
I am instructed to:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click AI Management then Integrations.
  3. Click Add Integration then Atlassian.
  4. On the Add Atlassian Integration page, provide the following:
    • In the Name field, enter a display name for your connection.
    • Into the fields, Client ID and Client Secret, paste your client ID and client secret, respectively.
  5. Click Save.

In order to generate the required client Id and client secret from step 4 above, I need to 'configure an incoming link' in Atlassian/Confluence. https://confluence.atlassian.com/adminjiraserver/configure-an-incoming-link-1115659067.html

Of course, the first thing that the Atlassian/Confluence 'create link' form asks for when creating a 'Direct application link' is the Application URL. Presumably this is a zoom url, but I have no way of knowing what it might be based on these instructions/process.
Does anyone know how to complete this process?


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Add html or script to open zoom live chat activated by clicking a graphic in the body of content

Having issues trying to find a solution to just adding script or html to a button, text link or call to action in the body of website content that would then open up the zoom live chat.

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