I am developing a custom solution using Zoom Virtual Agent (ZVA) where customers provide image inputs during chat interactions. However, ZVA does not support image uploads out of the box, as confirmed in my previous case with you. In the CX Analytics tab > Logs > Transcripts, I can see the chat history, including attached images , which appear in the UI. To work around this, I want to programmatically fetch the transcript and the image attachment using APIs, as text responses can be passed via variables, but images require API access for processing (e.g., in AWS Lambda). I have explored the following APIs with a Server-to-Server OAuth app (scopes include contact_center:read:engagement:admin and contact_center:read:inbox_messages:admin): GET /contact_center/engagements/{engagementId}/events Response: {"code": 7001, "message": "Only voice and video channels are currently supported."} Limitation: Does not support messaging channels. GET /contact_center/messaging/messages?engagement_id={engagementId} Response: {"code": 11006, "message": "Integration Messaging Channel feature is not enabled for this account."} My goal is to retrieve the full transcript, including image attachments (as URLs or downloadable files), to integrate into our custom flow. Could you please advise on: The correct API endpoint or method to fetch messaging attachments? How to enable the "Integration Messaging Channel" feature if needed? Any beta/private APIs or upcoming features for this as of December 2025? And also, is there any way to disable that message that we get whenever we upload an attachment that " We are unable to read the attachment etc...", I couldn't find any setting for that as well. May be we can alter that.

A registered event where the participants were imported, and one participant shared her registration with a non-registered participant and when the non-registered attendee clicked Join the meeting, the non-registered participant was prompted to register. How is that possible?

hi Zoomies. 

I didn't see a topic area for AIEA, so i am posting here in ZVA. 

I am setting up a simple chat flow and queue as a customer entry point for general inquires.

 The queue will have the Expert Assist enabled (KB and NBA).   Since you can only have one AIEA instance assigned to a queue.   AND, since each AIEA can only have one Intent Group. (I think)

Then, if your queue is for general inquiries,  won't your Intent Group have to be very broad (and possibly large).

I'm hoping someone can tell me I'm missing something.   In a perfect world, it would be nice if I could assign multiple Intent Groups.

Hello,

My company has signed up to Zoom Contact and Zoom Phone Enterprise. I have a good working knowledge of AI voice agents having worked on POC agents in Ragflow, N8N and Elevenlabs. It's early days so I am happy to park this to one side as we are working with a professional partner.

What I am struggling with is the change in behaviour between querying a knowledge base, querying a virtual agent with a minimal prompt and querying a  deployed virtual agent in full screen url campaign deployment. Given I have spent much of the last year, preparing, cleaning and building RAG agent  workflows for text and speech, I am trying to figure out why the same knowledgebase would retrieve different matched content from the same knowledge base using a vanilla prompt.

Are there video tutorials and documentation that go through end to end example projects to give blueprints and examples for start to finish workflows, as is often the case with N8N youtubers?

If your knowledge base sync is stalling or creating an error due to size, please read this article. 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058272

If you're KB is under the size limit but still stalling when syncing, please submit a support ticket under the product = zoom virtual agent. 

On Monday mornings, the KB crawlers are slowest because clients like to update their KB's then. Try an off-rush hour time like Monday night or Tuesdays for a faster weekly sync. 

We are preparing for the transition to Salesforce Enhanced Messaging from Live Chat. As a company with support agents around the clock and around the world, we rely heavily on a script to check agent availability in Live Chat. As Salesforce will not be providing a similar solution for Enhanced Messaging, I'm curious how other companies are addressing this critical workflow. Suggestions?

I set up our meeting to include the "registration required" so that I could track the log-in and log-out of each participant. Everyone registered; however, there is no report available. I've used this feature on other Zoom accounts and it work fine. What exact setting do I need to make sure it enabled so that I can track the attendance of registrants/participants?