Hello,

I am Woodlair Nosy over at Merchante E, IT Team. 
I am reaching out regarding the ticket below.

"https://support.zoom.com/hc?id=csm_ticket&table=x_zcs_mso_management_services_organization&sys_id=c5e58af3473b755099b34d69736d43cd"

We've done the recommended solutions but still no resolution on this.

Can we look into this further?

I have an issue with the ZVA login.

"Failed to login: The subdomain URL is not connecting. Manage subdomains in Contact Center preferences."

This is the error message displayed when running the downloaded SDK file and running it on html. Can someone help me on this topic1 .

During our initial Zoom onboarding, we had set up multiple bots, with multiple campaigns, and multiple campaign locations. After operating with ZVA for 6 months, we've decided to streamline and consolidate product bots and campaigns. We have been able to delete the bots no longer in use and the campaigns no longer in use, but cannot delete campaign locations. Out of the 40 campaign locations, we need just under half of them.

As part of our process, we use different campaign engagement windows to notify users of service interruptions, and this change is handled by individuals with less knowledge of ZVA than our day-to-day ZVA admins. Our concern is that during a product incident when a user is under great pressure to quickly adjust all of the bots/campaigns, the user may also inadvertently change the campaign location.

We would like to be able to delete campaign locations to help reduce the potential human errors, but also to reduce the clutter of our ZVA environment.

We recently discovered an issue with our website's CSP settings that required an additional step to ensure that all browsers can access and open ZVA. 

If you're seeing reports that "ZVA isn't opening for me" and the icon is not showing, please ask your Dev Op or IT Manager to do the following:

add *.zoom.us to script-src (load js from *.zoom.us)

add *.zoom.us to child-src (to load iframe from *.zoom.us)

add wss://*.zoom.us https://*.zoom.us (to connect-src to make http request)

If your DevOps or IT Manager does not approve of this method, please submit a support ticket under the product category "Zoom Virtual Agent," and we have other options to provide them to ensure that ZVA can operate as intended on your web assets and you can get a high ROI for your investment with Zoom Virtual Agent and Contact Center!

Hi all - within Campaign Management we are setting up a series of chat flows. We have customised our engagement windows and added welcome screens, however, the pre-determined 'fields' available for us to display on the welcome screen are somewhat limited/restricted to 8 fields.

My question is two fold - is it possible to add custom fields, and if so, how would I then enable them to display within this section for us to be able to collect this information from our customers at the welcome screen? I've dabbled with variables with limited success thus far.

We have a VA Chatbot setup and running but and we are looking to get the value of the Intent that gets selected, ideally to send via a HTTP Call block, for example we can read the Engagement ID vis this variable

{{global_system.Engagement.engagementId}}

but we're wondering if there is an equivalent variable that holds the Intent selected by the 'Match Intent' block

I am trying to follow these instructions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057618
My goal is to use my confluence spaces as a knowledge base source for my zoom chatbot.
I meet all prerequisites.
I am instructed to:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click AI Management then Integrations.
3. Click Add Integration then Atlassian.
4. On the Add Atlassian Integration page, provide the following:
   
   • In the Name field, enter a display name for your connection.
   • Into the fields, Client ID and Client Secret, paste your client ID and client secret, respectively.
5. Click Save.

In order to generate the required client Id and client secret from step 4 above, I need to 'configure an incoming link' in Atlassian/Confluence. https://confluence.atlassian.com/adminjiraserver/configure-an-incoming-link-1115659067.html

Of course, the first thing that the Atlassian/Confluence 'create link' form asks for when creating a 'Direct application link' is the Application URL. Presumably this is a zoom url, but I have no way of knowing what it might be based on these instructions/process.
Does anyone know how to complete this process?