Error code: UZN5614

[sethi]

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)

[S_K · Accepted solution]

Hello @sethi,

Thank you for reaching out in Zoom Community.

It is best if you submit a request to our Zoom Billing team for assistance. I've provided a contact link below.

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

• Contact Billing

• Billing and Payments Support Hub

Cheers!

~S

[rohit_yadav]

I am also facing same issues - An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)

[ahsanelahi]

i have same problem two two days but still same i have also a ticket number but no one here to response this is my ticket id BIL1838429

[tech20sol]

I had a similar error. "An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)."

I tried contacting support multiple times and escalated this to the backend team, but there was no response after 2 weeks.

[S_K]

Hi all,

You may be able to self-escalate your cases. I wish there was more I could offer in this forum; however, this can only be investigated and advised on by a specialized Zoom team. Thank you for your patience.

[Michael525]

Hey All,
I have the same issue while purchasing a new zoom phone.
"An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)"

How can I resolve this issue?

[dimadany191]

Hello Zoom Admins,

I am getting also same issue with zoom phone service.

"An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)"

Tried to create Ticket to support team, but nothing was worked for me.

Help me out to this issue asap.

[MGSR]

Welcome to the Zoom Community, @dimadany191! We've flagged your support ticket internally, and you should receive a response shortly. In the meantime, we appreciate your patience.