Paid for PRO but not upgraded

[Sanskritist]

I paid for the Pro license, but despite that, even after 3 days I am still treated as "basic". Yes, I log in with the same account from which I did the purchase. The purchase was acknowledged by Zoom - they even sent me the bill. The most frustrating thing is that I cannot even open a support ticket, because the system has to recognise you as Pro, and I am taken as Basic. Chatbot is a waste of time...I tried sending mail to the billing (to the email I got my bill from), but no-one seems to attend those. What is happening? I need help urgently.

[MGSR]

Hello @Sanskritist,

Welcome to the Zoom Community! We're glad to have you here.

To schedule a meeting longer than 40 minutes, please upgrade your account to at least a Pro level.

Upgrading to a paid account means switching from Free to Pro plan or Business plan. This requires purchasing licenses depending on your needs and assigning them to users within your organization.

Zoom offers paid services with monthly or yearly subscriptions. Learn more about Zoom plans and subscription add-ons to find out which plan suits you and your organization’s needs. Once you have decided which plan to purchase, you can proceed with upgrading your Zoom account.

Please let us know if you need further assistance.