Help Needed to Find My Recorded Video on Basic Plan

[jelued]

How do I find my recording of a Zoom Meeting I already did, with the Basic Plan?  It isn't showing up under the "RECORDINGS" tab on my profile? I set it up to record immediately at the start of the meeting.  I am aware that I only get 40 minutes with the Basic Plan.  Even so, it still isn't showing up for me.  Any advice?  I am new to this.   Thanks in advance!

[Vinnie · Accepted solution]

Hello @jelued 

As far as I know, a Zoom Basic license doesn't provide Cloud Recording as a feature, but a Computer Recording (local storage).

Take a look to this article that might explain all about it and will give you clues where to look for your recording:

Managing computer recordings

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063423

I hope this helps, and if it did, please mark it as "(Accept as Solution)"

Vinnie

[Vinnie]

Were you able to find your recording? Or at least the settings showing the default local folder where they are supposed to be recorded?

Or didn't get saved?

Vinnie

[jelued]

Your advice was great.  Thank you!  But, unfortunately, it did not record to my local device, as Zoom's FREE License states.  It started recording, but didn't save, as it was supposed to.  I talked to a rep and they said it likely started to record, recognized I was a FREE License and stopped the recording.  

[Vinnie]

Happy to help, and thanks for clarifying this with me as I honestly thought the Basic License would allow you to do local recording, so i learned something new.

I suggest to try it again and test it because of this from the Zoom Website:

Kind regards.