Error code: UZN5614

[sethi]

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)

[S_K · Accepted solution]

Hello @sethi,

Thank you for reaching out in Zoom Community.

It is best if you submit a request to our Zoom Billing team for assistance. I've provided a contact link below.

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

• Contact Billing

• Billing and Payments Support Hub

Cheers!

~S

[rohit_yadav]

I am also facing same issues - An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)

[ahsanelahi]

i have same problem two two days but still same i have also a ticket number but no one here to response this is my ticket id BIL1838429

[tech20sol]

I had a similar error. "An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: UZN5614)."

I tried contacting support multiple times and escalated this to the backend team, but there was no response after 2 weeks.

[S_K]

Hi all,

You may be able to self-escalate your cases. I wish there was more I could offer in this forum; however, this can only be investigated and advised on by a specialized Zoom team. Thank you for your patience.