Error code 13218
We are trying to get users to join a webinar without the Zoom link but rather with the meeting ID but we get Error Code 13218 and we do not know how to troubleshoot it. Is it just a feature that is not allowed when doing webinars?
Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
Market and host interactive experiences with the Zoom Events all-in-one virtual event platform or host engaging webinars with Zoom Webinars. Explore the Zoom Community's Recent Activity below to join the Events and Webinars conversation and connect with other members. If you're still looking for support, browse our Zoom Events and Webinars support articles or start a new discussion below!
We are trying to get users to join a webinar without the Zoom link but rather with the meeting ID but we get Error Code 13218 and we do not know how to troubleshoot it. Is it just a feature that is not allowed when doing webinars?
Anyone else getting invitations to zoom calls from spammers? This used to happen a lot to me on other platforms, but it seems that they have now moved to Zoom instead! At least on the other platform it was very easy to report it as spam - but I don't see that here - and the Zoom support AI bot can't handle it !! If anyone knows how to reach a human at Zoom HQ to flag this stuff, please let me know... Here's the title of the latest one I've received: Eblog Reveal: Auto Create Network Of High-Ranking Niche Sites Without Wordpress, SEO or Tech Skills & Earn $10k-$20k/mo Recurring Income
Show less
Hello, Some users in our org. experience the UAC prompts while joining to zoom webinar, and we undertand this could be related to group level policy in windows for zoom, so we looking for the Document for listed differrences between EnforceSignInToJoin and EnforceAppSignInToJoin.
if anyone have any idea on it, you may please share with.
Show less
Whenever I share a hyperlink to may participants, they are not able to click on it. This is a major issue as it hampers my webinars. My browser is updated and I use Chrome. None of the link that I share with my participants are clickable.
The feature is turned on and I cannot get a confirmation email to my work email or my personal when I register for webinars I've just scheduled. Even when in the scheduling screen and I click to "send me a preview email" those do not come either. I've checked Junk, Clutter, Spam. Nothing is coming. This is a major feature of promoting a webinar for registration.
Show less
We have extensively investigated the Zoom for Webinar out of the box Application for Salesforce. We use Salesforce Campaigns with Campaign Members to invite large swaths of our constituency to our events. Our Webinars average 600 invitees. We found the Zoom Webinar for Salesforce App to contain the functionality we seek to be able to have a webinar platform that integrates with the way we use campaigns. However, there are so many limitations. Zoom Add to Webinar button for Contacts and Leads. Zoom has an add to webinar buttonKnown limitationscan only add up to 10 members from a listview at a timecannot add members from Campaign Member related list on Campaigns directly nor can it add members from a report.The button can be used to add campaign members using Contact and or Lead Listview or from the Contact or Lead record directly. However, the button limits the number of invitees added through this feature at one time to 10. This means if we have a listview of 50 contacts and want to add them to the Campaign we have to add them in batches of 10 to succeed anymore and those records just drop off and are not added. Zoom can accept CSV upload of members very cool functionality it will match to existing contacts or leads on email and if no match found create them as a lead and add them to the Campaign. Known limitationsZoom app can only create 10-13 records loaded through CSV as campaign members in Salesforce successfully. All the remaining get a Webinar Registrant record but are not successfully linked to the Campaign (no campaign member record is created)Zooms code is not very open, as such we cannot even with our awesome and skilled developer create a lastmile solution to have Zoom operate the way we need.Zoom Developer General App was not easy to set up required approvals and would not work beyond these limitations so we did not proceed with this attempt.In Conclusion. Zoom for Salesforce Webinar functionality is almost great. Instead it is a mediocre product likely not to meet the needs of most orgs using Campaign Events to manage Webinar invitees in excess of a few dozen. I hope they consider improving the product. I do plan to enter some feature requests.
Show less
Hi there, I run Webinars as a part of my job, and have done for the last year or so. I've never had an issue where I've lost internet or power during a Webinar, until today when I was part way through another meeting (on another platform) and our internet went down. My question is, if I lose internet while hosting a Webinar, what happens to that Webinar? Does it end for everyone, or will the "hosting" go to one of the people on the panel? Do I need to make someone a co-host when they join the Webinar, so that if this happens it automatically swaps the hosting abilities over to them, and the Webinar continues? I also record the Webinars (to the cloud, not my computer) as a part of my role in hosting them, will the recording continue automatically? I've tried Googling this and couldn't get a great answer, so thought it would be easier to ask on here! Thanks
Show less
Help, the CSV file will not upload. We have just added Zoom Events to the account. This is the first webinar. I have formatted the CSV file with email, First_Name, Last_Name. Exported as CVS. The file throughs an error on every line for every column. What is wrong?
Show less
We recently held a webinar event in which I wanted to share the On Demand link afterwards so people could watch it. Tested it on my end and it all worked every time. Let me know if you had the same experience or not. 1. People that registered before event and used the Join Now link from their invite email were asked for a passcode. Through testing I found that the meeting passcode and the recording password were not the same. So I tried to make them the same, but the Share passcode had restrictions on it so that it could never be the same as the meeting passcode. So I had to send out the Share passcode to everyone. Some still couldn't get it to work until they logged into their Zoom account, some got it to work without logging into their Zoom account and some never got asked for a passcode at all. Used the original registration link from the webinar invite. 2. People that Registered after the event experienced some being asked for the passcode and some not. Logging into their Zoom account seemed to help the passcode work. The Share passcode did not work in all situations. Used the original Registration link from the webinar invite to register. 3. If I gave people the Share invite link directly from the recording, then it bypassed registration altogether and went to the recording. They still needed the passcode and it is unclear if logging into their Zoom account helped. However, when I use the direct Share webinar link, they are able to download the recording even though I have that ability turned off. It would be great to have a video on how On Demand should work with for end users. The instructions are pretty good with configuring the settings, but I wasn't sure I was still sharing it correctly and what the end users were expected to do and see. This feature definite needs to be available to people that do not have a Zoom account or are not logged into their account. I had all authentication settings off. Please let me know if anyone else had this issue/experience. What things did you try? How do we get this feedback to Zoom support? Feel free to test it out. Log out of Zoom if you have an account. Click on the link below and see if you are asked to register and/or enter a passcode. If a passcode is requested, it is PTSA2022! 1. Webinar registration link: https://us06web.zoom.us/webinar/register/WN_dpfzU6ElQuGyadqeZ2OiUA We want people to register to see who is watching it. But we don't want a passcode different from the meeting registration code. 2. Share Webinar link: https://us06web.zoom.us/rec/share/HL1HO5a_AYb-0J6YEBdSnoZihcnnsQcDpo1y1sE6H2YR7-MY9xSMLGjYMCo3nWqt._n9-DdX-Bytw9lFH We want registration, but this share link bypasses registration. Downloads are available even though I have it turned off in the Share settings, and the passcode doesn't work for everyone. By chance does the share link change every time I open it to get the Share link? Seems to change but not sure what to expect.
Show less
There is not a lot of documentation about the actual behavior of the 3 settings under Zoom webinar settings in the native salesforce app: what if I only want webinar features? the full installation takes up 6 custom fields on the Activity object which is a lot for most orgs since 100 is the limit
Create Campaign for each Webinar: this is fine I guess, but how are fields mapped?
Add registrants as Campaign Members: what is the field mapping? It is smart enough to reference a Lead or Contact as the campaign member?
Create new Lead : if the registrant is an existing contact in the org? what if there is a duplicate?
I need to understand the behavior more before I can fully test the integration and decide if its usable for our use case
Show less