Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Phone System Calls

We recently switched to a Zoom Phone system with Yealink phones. We have had an ongoing problem of customers calling, and we can't hear them and they can't hear us. I know this is not due to our internet, but wondering if anyone has had this problem,... Show more

We recently switched to a Zoom Phone system with Yealink phones.  We have had an ongoing problem of customers calling, and we can't hear them and they can't hear us.  I know this is not due to our internet, but wondering if anyone has had this problem, and more importantly, how it was corrected.  Any ideas would be appreciated!!


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How I can make and receive calls in Zoom

I am new to Zoom and downloaded Zoom App in my Laptop. I need calling feature in my Zoom App but unable to do so. Please help or guide me how I can add those calling feature in my Zoom App?

 

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Yealink T31G won't provision

Hi there! I'm trying to provision a Yealink T31G to be used as a Zoom phone. When I do, nothing happens. If I reboot, it says Update skipped. I got the Server URL from a zoom support webpage, and have configured everything else accordingly, but it's ... Show more

Hi there! I'm trying to provision a Yealink T31G to be used as a Zoom phone. When I do, nothing happens. If I reboot, it says Update skipped. I got the Server URL from a zoom support webpage, and have configured everything else accordingly, but it's not working. I can't find anything online that is fixing it for this specific phone. If anyone has any solutions, I'd appreciate them.


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Zoom Phone Functionality with VPN

Just set up a VPN for my computer, all Zoom functionality was retain EXCEPT phone calls do not connect. SMS works fine, Zoom calls no problem, phone is a no-go. I am a in a solo office with no IT support - so I am trying to troubleshoot as a non-tech... Show more

 Just set up a VPN for my computer, all Zoom functionality was retain EXCEPT phone calls do not connect.  SMS works fine, Zoom calls no problem, phone is a no-go.  

 

I am a in a solo office with no IT support - so I am trying to troubleshoot as a non-tech professional.

 

Thanks, Steve


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Zoom Desktop Client with IPv6

We have deployed Zoom Phone system with IP Phones etc at our offices along with Emergency addresses etc.These all work just fine, and this is for people working remotely using the Desktop Client (on Windows).Windows 11 has now started prioritizing IP... Show more

We have deployed Zoom Phone system with IP Phones etc at our offices along with Emergency addresses etc.
These all work just fine, and this is for people working remotely using the Desktop Client (on Windows).

Windows 11 has now started prioritizing IPv6 as the default protocol if it is available. So for example if you ping www.google.com in a command prompt it will respond with the IPv6 Address instead of the IPv4.

The problem with this is that the Zoom Client will complain that it cannot confirm my home address location and I will get the error at all times.

There are some workarounds.

1) Disable IPv6 on the router (not ideal)

2) Apply a registry fix to prioritize IPv4 over IPv6 on the OS (needs a reboot)

3) use command Prompt to manually set IPv4 Priority over IPv6 (Does not need a reboot but requires setting on subsequent reboots)

 

Once you have changed the priority and restart the desktop client the error goes away and it sets the Emergency Address correctly.

Is this behavior going to be addressed in a later version of the Desktop Client so it requires no user interaction?

 

Thanks

 

Shad


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Orientation Issue - Android phone

Hello, I have a Google Pixel 7a phone. When I join a video call, my camera is in portrait mode. If I try and turn my phone landscape, the video turns sideways rather than the camera switching to landscape mode. Ie, the view stays in portrait mode but... Show more

Hello,

 

I have a Google Pixel 7a phone. 

When I join a video call, my camera is in portrait mode. If I try and turn my phone landscape, the video turns sideways rather than the camera switching to landscape mode. Ie, the view stays in portrait mode but my camera is showing everything on its side. 

 

I can't see any options to rotate my camera manually. Is there any way for me to manually ensure my camera switches between portrait and landscape mode (either before or during the call)? 

 

Thank you in advance!


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Zoom Phone Migration

My company is migrating with another; we plan to move to another Zoom account. How do we go about transferring our Zoom phones? Can we port numbers between Zoom accounts?

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Yealink t54w doesn't ring, it just beeps and some times the customers get busy signal

Yealink t54w doesn't ring, it just beeps and some times the customers get busy signal

Tried resyncing and I do not have any call forwarding for business hours.

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Cant call

I bought an unlimited subscription for the US and Canada. But when I call, they tell me I can't make calls. Can you help me?

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entering letter password on phone keys

Tried entering letter password with phone keys, using corresponding number for the key.  Didn't work that way.  So how do I enter a letter password on phone keys?

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