Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn more
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Zoom phone is setup for voicemail, but no voicemails are happening. Its disconnecting, saying you couldn't be connected after ringing. This is happening on all phones on our account. In other words when anyone calls our Zoom numbers, they cannot leave a voicemail. This is across our entire account. I've shared my personal settings below.
Show less
We recently upgraded from an obsolete ESI phone system to Zoom phone. The Zoom folks recommended we purchase an Audiocodes mp112 ATA device to make the paging system talk to Zoom. I followed the instructions to provision the ATA device and it shows up as being online in Zoom. Normally, when you call into the paging system, it auto-answers so you can send out your message through the paging amp/overhead speakers. Currently, the extension assigned to the ATA just rings and goes to voicemail. Anyone work on something similar?
Show less
Hi all, Following @Vinnie's feedback here. I was wondering if someone found a guidebook regarding the basics of ATA's in a ZP (Zoom Phone) environment. As a green newbie to ATA's, I have been hitting roadblocks with this. We have a few MP114 that have been working perfectly with our previous IP-PBX. It's a pretty basic setup: three door panels connected to one MP114. I got the ATA to connect to ZP (showing as online), but I have no idea how to continue from here. What's even more embarrassing is that I have no idea if I should continue from the ATA's web interface, or can we handle everything from ZP. I can continue to ask embarrassing questions, such as: do we need to configure anything on the analog device itself (a door panel). I hope the answer to this last question is "no", as we have such panels spread across the country and it'll be a pain to configure them all one by one. Lastly, is this connected in any way to CAP (Common Area Phone)? I mean, do we need to configure each such door panel as a CAP? Your help would be very much appreciated. Thanks
Show less
I recently purchased the unlimited Phone but I can't make calls. It says that the "Service is not available on your calling Plan"
I'm from the Philippines calling to Australia
Can someone help me?
Hello Everyone In Zoom Auto Receptionists it's is possible to have sub ivr Example if the user press 1 (Registration) under Registration we want to have 2 option New Registration (1) Exisiting /Follow up registration (2) Go back to main Menu (3) Is this possible ?
Show less
We have users in a company site that is in India and we have another site in the US. I have created a call queue that is supposed to ring multiple users - the call queue is assigned to the US site. However, I am UNABLE to add users from India into that call queue. If I create multiple US sites, then I can have users from each site in the call queue. I can create a call queue in the India site and there's no issue. However, I cannot add international users into a US call queue. Does anyone have any advice on this ?
Show less
How do you change your user name it says reset yet it keeps kicking me back and it won't change.
We just transitioned ~150 phone numbers over to Zoom phone. Some of these numbers are toll-free, some local, some 800, etc. We have 3 numbers setup as a call queue. However, we have no way to see the incoming call history for any of these 3 phone numbers assigned to the call queue. None of the users assigned to the queue have any call history in their zoom app when customers call the numbers assigned to this call queue. For example, the 3 phone numbers (888) 662-7760, (716) 260-1756, (888)662-7751 When customers call any of the above 3 phone numbers, Cindy, Stacy and Sam all receive the calls, however there is no record of the caller in their zoom app call history. Furthermore, from the admin console, there's no call record to be found for those numbers either. What are we doing wrong? Is there a way to see call history for call queues with caller ID/callers number?
are all assigned to a call queue "Example call queue" with users Cindy, Stacy, Sam in the queue.
Show less
