I am having two users (I have 4 total using Zoom Phone) who have difficulty transferring from User 1 to User 2.. They are in the same Shared Ling Group, have their time zones set but with working hours for the firm at 24/7, what else could be wrong? User 1 gets a "We're sorry, no one is available to take your call" message when trying to transfer to user 2. 

I checked for working hours, unchecked the "Hide incoming calls while in a Zoom meeting" option in the desktop app, I've compared settings for user 2 and they are the same as every other user. What could be causing that error message?

Hi, I purchased a Zoom Workplace Pro Plus account. I have assigned myself (the account owner) a user phone number, extension, and Zoom Workplace Pro Plus package, but when I log into my web app or desktop app, there is no Zoom Phone option. Instead, I get the message: "To use the Phone in Zoom Web App, contact your admin." I contacted Zoom support and they told me to enable "Zoom Phone on PWA", which I did but which didn't make any difference. 

I assigned a number to a single user (also using a Zoom Workplace Pro Plus account), and she has no problem accessing the Zoom phone feature.

Any suggestions?

Thank you!

Conor 

I'm pretty good at understanding how technology works, BUUUTTT....

Can I register my Zoom phone number to a Whatsapp account so that I can receive Whatsapp messages from my Zoom phone number?  Ideally, I would like to have the option of receiving regular text messages on the Zoom account as I would a regular phone text, and receive messages on my Zoom number through the Whatsapp account if the sender chooses to use the Whatsapp app.  Basically, I want my Zoom number to act like my cell phone number where I can pick and choose what app to use with that number.  (Sorry if this has been asked before!! I'm brand new to this site!)  😬

Hello, we are using a customer and proposal management software that allows for VOIP integration. I require some details though and because Zoom is not a traditional VOIP system, I can't seem to find them. I'm also not sure if Zoom can weven work with this. The software we are using requires a Server Address. 

Can anyone point me in the right direction?

It would be nice to have an "Add queue" button on the user's settings page in the Phone Management area. It would facilitate adding multiple call queues to a new person rather than having to go into each queue and add the person. It would make things much easier and faster.

The wait time drop-down goes in increments of five seconds, but the shortest time is 10 seconds. I don't imagine we can change that value. What would be involved in submitting a feature request to allow manual input, or adding a 5 or 8 second option. We have multiple tiers of call groups.  Our main line rings the first group. After 10 seconds if no one answers it goes to a larger group of people, but sometimes 10 seconds is just too long. 

I have done some reporting on the past quarter for the incoming calls into each of sites on Zoom.

Our business model is we have open hours typically 8-5 Mon-Fri.

We also do after hours emergency service.

One of our sites is an anonomly, and more than double the amount of off-hours calls than any other site.

So, we want to dig in to this data and export a list of the 520 calls we took aftger hours in a 3 month period vs the normal 200 calls in other stores.

I cannot find how to export the actual calls. We want to dump this list into Excel so we can analyize the phone numbers and see if they are existing customers or maybe a political robot was stuck calling us over and over at night?

Anyone know if there is a way we can export 3 months of call detail?