Hi, we're using the Zoom app for salesforce, version, 3.30, and live calls are not showing on zoom phone widget in Salesforce any longer.  It only shows the number, but one is unable to log a call live or even end the call from the phone widget.  Ending the call must be done from the Zoom app.
This issue appeared to pop up when I changed the CTI adapter URL to the enhanced domain URL to fix click to dial.  Any suggestions as to how to get full functionality back?

Hi there,

I was wondering if there was a way to make an agent in a call queue aware of the number the caller dialed.  For example, if we have landing pages with different numbers attached to an auto receptionist with an IVR into a call queue, I would like the agent to know which number the customer called so they can infer which landing page the caller was on when they initiated the call.  Am I making sense?  So instead of showing the call is coming from the "support queue" they it would show the caller dialed, let's say, the sales 800 number from the sales page on our website.  Any insights?  Thanks in advance. 

Before I try to reinvent the wheel on our network;  Curious if anyone has experience with doing 802.1x authentication for physical phones on their network.

We currently use ClearPass with device profiling, and are looking to implement 802.1x on the physical phones in the environment.   Our legacy Cisco phone system utilizes CAPF certificates, which ClearPass keys-in on... However, Zoom does not offer any similar type of method.

Beyond that, the only 'certificate' based option would be to use the device MIC, but that's not particularly secure.

Anyone have a solution here?  We would like to avoid doing manual entry of MAC addresses, and make this a seamless Plug-n-Play solution.

Thanks in advance. 

How can I fix zero-touch provisioning on our hundreds of new-in-box vvx250 polycom phones?

Some auto-provision on first boot, as advertised.

Some fail and must be factory reset.  After the factory reset some will auto-provision correctly.

Many require assisted provisioning.  This requires us to log into the phone's web page and manually enter the provisioning URL, clear out the username/pass, and set DHCP to static.

My goal is to avoid assisted provisioning.  Is there a way to take the config of a phone and quickly flash it to another phone?  Can we do that in bulk?

I have US/CA Unlimited Calling Plan and International Calling Add-On. However, I received an email that says I had reached 95% of my phone plan prepaid commitment. I want unlimited calls during my subscription to US, Canada, UK, Ireland, Australia, New Zealand, Austria, Denmark, France, Germany, Italy, Portugal, Spain, Sweden, Belgium, Netherlands, Switzerland, Puerto Rico & Japan as told in international calling add-on.  If it is unlimited, how many minutes can I call these countries?