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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom Phone Functionality with VPN

pstevent
Newcomer
Newcomer

‎2024-04-15 02:57 PM

 Just set up a VPN for my computer, all Zoom functionality was retain EXCEPT phone calls do not connect.  SMS works fine, Zoom calls no problem, phone is a no-go.  

 

I am a in a solo office with no IT support - so I am trying to troubleshoot as a non-tech professional.

 

Thanks, Steve

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Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2024-04-15 06:30 PM

hi pstevent,

 

Ask your IT department/ Zoom admin to ensure VPN and firewall has required Zoom Phone ports open.

Zoom network firewall or proxy server settings

 

You can run network diagnostic tests and let your IT know the results.  You can go to the zoom portal->phone->network diagnosis.

Eliot_0-1713230974925.png

 

Alternative, suggest running zoom network connectivity tool for zoom phone.

Zoom Network Connectivity Tool

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

 

 

 

 

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